MEGA SESSION: Exhausted, Confused and Ticked Off: Strategies to Help Managers Deal with the Human Side of Change
Change is rampant in our world today, especially in unstable economic times. Resistance to change is not about the head as much as the heart and less about facts than it is about feelings. You must learn not only to manage the processes of change but also the emotional aspects of dealing with change. This session helps you guide your employees to understand the change process better, as well as their feelings in the midst of change. Learn about the control inventory™ tool you can use as a strategic, concrete instrument to manage change, help employees gain more control, and perform at a higher level in a dynamic work environment.
Barbara Glanz, CSP, CPAE
A member of the prestigious Speaker Hall of Fame, Barbara Glanz, CSP, CPAE, works with organizations that want to improve morale, retention, and service. Using her Master’s degree in Adult Learning, she has spoken on all 7 continents and in all 50 states. She has authored fourteen best-selling business books, including “The Simple Truths of Service Inspired by Johnny the Bagger®”, co-authored with Ken Blanchard, “The Simple Truths of Appreciation,” CARE Packages for the Workplace – Dozens of Little Things You Can Do to Regenerate Spirit at Work,” and “180 Ways to Spread Contagious Enthusiasm™.” She lives and breathes her personal motto, “Spreading Contagious Enthusiasm™.” She has been a popular speaker at the national SHRM conferences since 1997. You can reach her at www.barbaraglanz.com.