MEGA SESSION: Extreme Makeover: Orientation and Onboarding Edition
Your orientation and onboarding program sets the stage for staff to learn about and exemplify the mission and service standards of your company. Does yours need a “red carpet makeover?” You’ll walk away from this session with new strategies and 10 specific ways to improve your orientation process, how to align new and current staff with your organization’s culture, and a comprehensive checklist to help align new and current staff with your organization’s culture.
Donna L. Cutting
Donna Cutting, CSP is the President and CEO (Chief Experience Officer) of Red-Carpet Learning Systems, a consulting firm which provides tools and training on how to engage employees in improving the customer experience. An in-demand Keynote Speaker, Donna is the author of The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service (Wiley). An expert in both audience and employee involvement, Donna shows leaders how to motivate staff to provide world class customer service resulting in repeat business and referrals.
She has presented, consulted and developed training programs for a variety of customers including Penn National Gaming, Five Star Senior Living, Suncoast Solutions CEO Forum, Fred Astaire Dance Studios, Great Harvest Bread Company, JJ Taylor Companies, Missouri Bankers Association, Optum Health, Plasticard-Locktech International, Deluxe Corporation, Feather Ridge Hospital, Gaylord Opryland Resort, and more.
Follow Donna on Twitter @donnacutting.
|