Jim Knight is not your average keynote speaker. As the former Senior Director of Training & Development at Hard Rock International, Knight brings his high energy, interactive and entertaining approach to deliver insights on organizational culture, customer service, employee branding, performance management, philanthropy, facilitation training, personal development, and leadership skills.
Knight has a degree in Vocal Performance & Education and taught in the Florida public school system for 6 years, before embarking on his hospitality training career.
The acclaimed author of Culture That Rocks, Jim Knight began his 30+-year career in hospitality training as a restaurant staff-level employee for Olive Garden and Hard Rock Cafe, before serving as the head of the School of Hard Rocks, running point on all global training and development functions for Hard Rock International. In this role, Knight managed and contributed to all facets of organizational training, including staff and management training materials and programs, the corporate university, management training locations, company e-Learning initiatives, leadership transitions, and on-site training and assessment.
During his time with the Hard Rock brand, his team won multiple Telly Awards, as well as a Gold Best in Class Award from Brandon Hall's Excellence in Learning. Knight was also recognized by Training Magazine, as representing one of the Top 125 training companies in the world, out of all industries and businesses. Since 2012, Jim Knight has been featured in Forbes Magazine, Inc. Magazine, Entrepreneur Magazine, Business News Daily and Fox Business News and was highlighted in 2015 as one of the “Top 5 Speakers to Watch.”
A portion of Knight’s book and speaking proceeds goes to No Kid Hungry, a campaign to eliminate childhood hunger in the U.S.
With thought-provoking content and a refreshing, edgy delivery style, Jim Knight shares his unique, seasoned outlook on company culture, guest service, building teams, employee engagement, training and philanthropy to help organizations achieve rock star status.
Kat Cole’s twitter handle reads “Connected-Creative-Conscious-Community building Capitalist, Biz Advisor, MBA, Coffee-loving Chronic Learner”—this not only describes her as a person, it describes the philosophies she applies to business, brands and life. As a leader who is unusually connected to communities through social media, is very active in advising and investing in start-ups, and is an avid humanitarian in some of the poorest areas of the world, Cole sticks out like a sore thumb in the crowd of her foodservice and franchise industry peers. She is a YGL (Young Global Leader) of the World Economic Forum, is starting a foundation to fund creative, sustainable approaches to education and self-sufficiency, and is one of only two foodservice company leaders listed on CNBC’s Next 25 List Innovators, Leaders and Disruptors—2014, which is dominated by tech start-ups and a few financial groups and Fortune 50 companies. She is passionate about creating and highlighting opportunities, innovation and community building that come out of the foodservice industry.
For the past four years, Cole has been president of Cinnabon, Inc. where she was accountable for leading, evolving and building the team and multi-channel brand. In her four years as president at Cinnabon, her team and franchisees have accomplished franchise unit growth (1200 in 55 countries), profitability, franchisee satisfaction, philanthropic partnerships, and comp sales performance that is the strongest the brand has seen in over a decade. In that same time, Cinnabon’s awareness, cult following, social media engagement, and multi-channel retail products (70 products in 70,000 points of distribution) and brand extensions have been in the top of its segment and the industry at large. In 2013, Cinnabon passed $1 billion in annual branded product sales globally through all retail channels and continued to grow beyond that in 2014.
As of January 2015, FOCUS Brands continues to grow in a new structure to leverage its scale and fuel continued global, multi-channel growth. Cole has been promoted to take on the role of Group President at FOCUS Brands Inc. (parent company to Cinnabon, Inc.) leading the innovative, high growth division building all brands at FOCUS in the US and internationally in consumer packaged goods, foodservice licensing, global licensed platforms and E-commerce. FOCUS has over 4,000 ice cream shops, bakeries, restaurants and cafés in the United States and 60 countries under the Moe’s, Schlotzsky’s, Auntie Anne’s, Carvel, McAllister’s Deli, Seattle’s Best Coffee and Cinnabon Brands. Prior to her role with Cinnabon and FOCUS Brands, Inc., Cole was vice president of training and development for Hooters of America, Inc., company which operates and franchises restaurants and manages the Hooters® brand entities.
Her story is often shared for inspiration as she moved up from working as a hostess at 17 years old in restaurants to server, bartender, traveling globally to help open new franchises learning every job in the restaurant business. Cole joined Hooters’ corporate office at 20, advanced to various management and leadership positions, becoming a vice president at Hooters at the age of 26, making her one of the youngest executives in chain restaurants. She was a member of the Hooters executive team that built the franchise to 400 units in 28 countries, eventually being sold to private equity in late 2010. She completed her Master of Business Administration degree at Georgia State University in her final two years as an executive at Hooters and while chair of the board of the Georgia Restaurant Association and Board member of the Women’s Foodservice Forum.
Cole is the co-founder of Changers of Commerce along with Amanda Hite, founder of Be The Change (BTC) Revolutions—a leading social movements agency. Changers of Commerce is a movement and group of leaders that identify with mixing money and meaning and making as much of a difference in the world as they make a profit. Being a Connected, Creative, and Conscious Capitalist not only produces return on investment, it connects with stakeholders, including current and emerging employees and consumers who will drive business and build brands for many years to come. Changers of Commerce is a group that believes the way forward in business and society is through thoughtful alliances and partnerships that build strong, profitable businesses that can be an engine for thriving communities.
Her personal story, business approach and perspectives on leadership have been the subject of feature articles in The Wall Street Journal, The New York Times, Forbes, Fortune, Cosmopolitan and many other business, trade and interest publications. Cole is a sought-after speaker and consultant on leadership development, brand building, change management, and brand innovation and growth. She has been a featured guest on CBS, CNN, Bloomberg CNBC, MSNBC and more. Cole was awarded the “Distinguished Young Alumni Award” from Georgia State University J. Mack Robinson School of Business in 2011, was featured with Cinnabon on CBS' Undercover Boss in 2012, was named one of Fortune magazine’s “40 Under 40” in 2013 and CNBC’s “Next 25 List of Innovators, Leaders and Disruptors” 2014. In January 2015, she assumed the role as chair of the board of the Women’s Foodservice Forum.
She has made her mark in franchising, business leadership and brand building with a servant leader mindset, approachable style, penchant for business model innovation, and ability to build flexible, entrepreneurial-minded teams that love what they do and drive strong financial results. She is often quoted as saying “don’t forget where you came from, but don’t you dare let it solely define you”, a mantra she applies still today to encourage learning, constant improvement and helping teams and businesses embrace their roots while driving innovation and growth.