The Good, Bad, and Ugly: Creating a Culture of Feedback
That guy from accounting is showing up late, bullying his direct reports and missing deadlines—but who wants to tell him? We all know it's important to have critical conversations at work, yet we struggle, because giving clear, honest, constructive feedback is, quite possibly, the most difficult thing to do. Many organizations are moving away from annual evaluations and toward creating a company culture of ongoing, informal coaching and feedback. But it's one thing to make a change and another to have employees actually embrace it. In this captivating interactive program, you'll discover the six steps to giving feedback, and receive a toolbelt of practical tips. You'll even learn what a spinach salad, George Carlin, and speed dating have to do with delivering effective feedback.
Learning Objectives:
- Empower others to give honest reactions without candy-coating or lecturing.
- Listen interactively, lower tension, and defuse defensiveness.
- Provide day-to-day spot coaching and course corrections.
- Address exceptionally hot issues swiftly and decisively.
- Adjust for bosses, co-workers and management.
Brad Karsh
Brad is the Founder and CEO of JB Training Solutions. An accomplished public speaker and executive coach, Brad has been featured on CNN, CNBC, and Dr. Phil, and has been quoted in: The Wall Street Journal, The New York Times, Fortune, and USA Today. Brad is also the author of three business books including the critically acclaimed Manager 3.0: A Millennial’s Guide to Rewriting the Rules of Management, which you can read in Mandarin (assuming you can read Mandarin).
Prior to creating JB, Brad spent 15 years at advertising agency Leo Burnett in Chicago. Today, Brad presents for major organizations including Eli Lilly, Securitas, Top Tier Capital Partners, and Saint Laurent. When he’s not enjoying a robust buffet, you can find Brad playing racquetball or drafting the perfect fantasy football roster. Brad is left-handed.