The Art of Managing Workplace Conflict

SHRM 2016 Annual Conference & Exposition
This session will show you how to resolve conflict and move forward.

This session will explain the difference between criticism and constructive feedback and how conflict can be both positive and damaging to an organization. Strategies for reducing conflict and mediating workplace confrontations through the use of emotional intelligence will also be discussed. You will leave with practical tips to help yourself and your teams manage conflict more effectively. At the end of this session you will:

  • Have the improved ability to communicate during a conflict. 
  • Understand how to positively and effectively give constructive feedback. 
  • Receive tools to mediate discussion between others in order to have positive outcomes. 
  • Learn that difficult people don't have to be difficult and how to generate productivity.