Crisis Containment: What to Say and How to Say It

SHRM 2016 Annual Conference & Exposition
You will learn crisis management strategies to create a culture of candid dialogue and accountability and in turn achieve bottom-line results.

One of the greatest barriers to successful crisis management is the inability to effectively communicate in high-stakes situations. This session will show you how to:

  • Identify the crucial moments that have the potential to change the trajectory of a crisis of a crisis-moments when what we say and how we say it can mean the difference between success and failure.
  • Create alignment and agreement in high-stakes, stressful situations.
  • Apply strategies to hold effective crucial conversations when the stakes are high, emotions run strong, and opinions differ.