Crisis Containment: What to Say and How to Say It

SHRM 2016 Annual Conference & Exposition
You will learn crisis management strategies to create a culture of candid dialogue and accountability and in turn achieve bottom-line results.

One of the greatest barriers to successful crisis management is the inability to effectively communicate in high-stakes situations. This session will show you how to:

  • Identify the crucial moments that have the potential to change the trajectory of a crisis of a crisis-moments when what we say and how we say it can mean the difference between success and failure.
  • Create alignment and agreement in high-stakes, stressful situations.
  • Apply strategies to hold effective crucial conversations when the stakes are high, emotions run strong, and opinions differ.
Date(s) & Time(s): 
Tuesday, June 21, 2016 - 2:15pm to 3:30pm

Joseph Grenny


Joseph is an acclaimed keynote speaker and business strategy expert. For the past twenty-five years, he has designed and implemented major corporate change initiatives. He has advised thousands of leaders on every major continent, from the board rooms of Fortune 500 companies to the slums of Nairobi, Kenya. Joseph was formerly president of California Computer Corporation and an executive for the Covey Leadership Center. He is coauthor of the New York Times bestsellers Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. Joseph cofounded Unitus, a nonprofit organization that helps third-world poor achieve economic self-reliance.

Convention Center 147
Amount of Credit: 
Credit Type: 
HR Credit
Session Type: 
Mega Session
Relationship Management
Intended Audience: 
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