Crisis Containment: What to Say and How to Say It
One of the greatest barriers to successful crisis management is the inability to effectively communicate in high-stakes situations. This session will show you how to:
- Identify the crucial moments that have the potential to change the trajectory of a crisis of a crisis-moments when what we say and how we say it can mean the difference between success and failure.
- Create alignment and agreement in high-stakes, stressful situations.
- Apply strategies to hold effective crucial conversations when the stakes are high, emotions run strong, and opinions differ.
Joseph Grenny
Joseph Grenny is a New York Times bestselling author of eight books, including the communication classic, Crucial Conversations. His whose work has been used by nearly half of the Forbes Global 2000 and has helped millions of people achieve better relationships and results. He cofounded Crucial Learning (formerly VitalSmarts), one of the world’s most respected learning and organization development firms, offering courses in communication, performance, and leadership.
Joseph is also the cofounder and current board chair of Unitus Labs, an international nonprofit that has helped more than 50 million people increase their self-reliance and provided capital arrangement services of more than $2 billion to some of the world’s most successful socially oriented ventures. Joseph also cofounded The Other Side Academy (TOSA), a residential school that teaches vocational and life skills to people with histories of crime, addiction, and homelessness.
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