SMART STAGE: What to Say When You CAN'T Say What's REALLY on Your Mind

SHRM 2016 Annual Conference & Exposition

There is no way to avoid challenging people and difficult conversations while still being effective and without becoming a diplomatic doormat. There is an alternate way of saying anything and making a significant impact, especially when what you really WANT to say might get you walked out of the door! This presentation will help you understand the root of specific emotions that arise during challenging conversations , will show you how to seamlessly transition from being frustrated to focused and how to be equipped with language to effectively navigate any difficult discussion.