Why Your Employee Engagement Survey Doesn't Cut It: It's Time to Customize the Employee Experience

SHRM 2016 Annual Conference & Exposition
This session wiil help you identify and execute on your employee’s key engagement needs employee surveys are unable to identify.

Employee engagement scores have stayed essentially the same over the years. A major, and rarely talked about, reason is this: Employee engagement is an individual experience, not a statistical score. Because of that, surveys alone will not give you the information you need to engage any particular employee. This session will prepare you to be better able to:

  • Explain why the information provided in employee engagement surveys is not sufficient for maximizing employee engagement. 
  • Explain how the talent megatrend of individualization must inform your engagement strategy. 
  • List some of most the important ingredients that need to be included in each employee's unique engagement recipe. 
  • Explain to managers about the six different types of conversations they need to have, in order to customize the employee experience in a way that results in greater engagement and greater productivity.
Date(s) & Time(s): 
Tuesday, June 21, 2016 - 4:00pm to 5:15pm

David A. Lee

David A.
David Lee, the founder of HumanNatureAtWork.com, helps employers improve employee engagement, customer service, and morale, though his work as a consultant, trainer, and executive coach. He is an internationally recognized authority on organizational and managerial practices that optimize employee performance.

David is the author of Managing Employee Stress and Safety, as well as over sixty articles and book chapters on employee and organizational performance that have been published in North America, Europe, India, Australia, and China.

Much of his work involves taking research into human nature from a wide range of scientific disciplines, and then translating these principles into practical strategies for optimizing individual and organizational performance.

Using the popular TV show The Dog Whisperer as an analogy for the difference understanding human nature makes, David’s work helps leaders and managers become “Employee Whisperers.”
Convention Center 202
Amount of Credit: 
Credit Type: 
HR Credit
Session Type: 
Concurrent Session
Critical Evaluation
Intended Audience: 
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