The Secrets of Intentional Communication to Retain Hi-Pos
This session is about taking ownership of how we communicate with others so we can receive enhanced communication from others, which eventually results in stronger relationships, which in turn results in strong employee retention. As an HR professional, you likely entertain managers who are frustrated with their employees, employees who are frustrated with their managers, and employees who are frustrated with their peers and upper management. Communication affects every aspect of our day. Heck, even when we're not communicating, we're communicating. This session will provide information and tips that allow you to intentionally control the power of your communication.
Learning Objectives:
- Learn the three components of communication.
- Learn three tips to enhance your listening skills.
- Learn the four-step approach to a difficult conversation.
- Hear tips on delivering effective messages.
Jennifer Currence, SHRM-SCP, MBA
Jennifer Currence is a Senior Partner of HR Soul consultancy firm in Tampa, Florida, where she delivers results through strategic HR solutions, customized training, and coaching programs for organizational and HR leaders. She is the creator of The SOTO Approach to Leadership and the content architect for the Society for Human Resource Management’s (SHRM) international People Manager Qualification (PMQ).
Jennifer is regularly published and featured in industry magazines, webinars, and podcasts, and is the author of three HR books on behavioral business competencies.
Jennifer was named one of the top 100 Influential HR professionals in Leadership and Development in 2023 and Tampa Bay’s HR Consultant of the Year in 2017. She is a faculty member for SHRM and a former management professor at the University of Tampa.