SPEAKER CANCELLED - Emotional Intelligence and Talent Management

2017 Talent Management Conference & Exposition
Workplace Application: This session will offer you a better understanding of the role that emotional intelligence skills play in the workplace and provide practical strategies for applying those skills.

This session will start by setting out a clear and helpful definition of emotional intelligence—what it is and what it is not. It then builds to explore the use of emotional intelligence for talent managers, in dealings both within your team and with your clients. You will learn practical strategies for using emotional intelligence in hiring, resourcing, professional development and team interaction decisions. The session will also discuss how to test and select for emotional intelligence. By the end of the session, you will:

·         Gain a clearer understanding of emotional intelligence and its relevance to your work.

·         Be able to identify some of your blind spots (unanticipated consequences of your actions) and
           triggers (situations that set them off, leading to unproductive behavior).

·         Learn some strategies for testing the emotional intelligence of others.

·         Apply some of the discussed strategies to one of your current workplace challenges.

·         Reflect on how to improve on a past workplace interaction that was suboptimal.

Date(s) & Time(s): 
Wednesday, April 26, 2017 - 11:15am to 12:30pm

Donal O’Reardon

Originally from Ireland, Donal O’Reardon has worked in Europe and North America over the past fifteen years. Donal’s background is in education and he has worked at every level from grade school through university in five countries. Donal has worked with a host of public and private sector clients including government ministries, municipal government, financial institutions and educational organisations. He has taught mediation, negotiation and dispute resolution in the Graduate Certificate course at York University. In addition, he publishes regularly on these topics. Donal’s approach emphasises Emotional Intelligence and best communication practice for professional development. “Communication” here means much more than how we relate to others, it also means how we talk and listen to ourselves. Donal’s approach is based on the principle that all interpersonal skills are founded on “intrapersonal” skills, the ability to look at and listen to what’s inside us.
Donal specialises in
  • Leadership coaching
  • Group coaching in communication, conflict management and leadership
  • Individual coaching in specific communication skills (difficult conversations, interview technique, managing challenging staff or clients)
  • Mediations
  • Investigations
  • Back to work re-integration and facilitation
  • Union / management negotiations
Amount of Credit: 
Credit Type: 
Session Type: 
Concurrent Session
Relationship Management
Intended Audience: 
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