Design and Develop Business-Centric KPIs in Performance Management: Singapore's Experience
Companies often use such criteria as job knowledge, quality of output, and ability to meet deadlines in performance appraisals, but these subjective criteria cannot be measured. Worse, employees cannot see the connection of these criteria to organizational objectives. The experiences of companies in Singapore, however, demonstrate how KPIs can be connected to business goals. Further, KPIs can be developed using the S.M.A.R.T. (Specific, Measurable, Achievable, Relevant, Time-Oriented) principle, and employees' KPIs can be evaluated objectively during performance management.
Learning Objectives:
- Connect KPIs business goals and organizational needs.
- Develop KPIs using the S.M.A.R.T. principle.
- Evaluate outcome-based KPIs in performance management.
Henrich Tan, SHRM-SCP
Mr. Henri Tan is an experienced HR Consultant and training facilitator. He has 18 years of experience in HR primarily from the infrastructure/engineering industries.
Besides sharing his HR expertise through the delivery of HR workshops, Henri Tan provides HR solutions to Singapore’s SMEs (Small-and-Medium Enterprises) with projects ranging from employment compliance, recruitment and selection, performance management, employee engagement and leadership development.
Henri Tan holds a Master of Arts from Nanyang Technological University (NTU), a post Graduate Diploma in Human Capital Management from Singapore Human Resource Institute (SHRI) and a Bachelor of Social Sciences from National University of Singapore (
Martin Lee, SHRM-SCP
Martin Lee is the Human Resources Manager (Singapore & The Philippines) at Baker Hughes, a GE Company, a global industry leader in the delivery of oilfield products and solutions.
Martin has over 14 years of experience delivering Human Resources solutions in Singapore as well as the Asia Pacific Region. His experience includes talent management, talent acquisition, employee development, and industrial relations.
Martin earned his Bachelor of Science degree from the National University of Singapore and an MBA from Lancaster University (UK). He holds graduate diplomas in Human Resources Management as well as Career Coaching. Martin is a SHRM Senior Certified Professional (SHRM-SCP) and a member of the Society for Human Resource Management.