How to Harness the Power of Intentional Communication as an HRDOO
Communication affects every aspect of our day; even when we're not communicating, we're communicating. As an HR professional, you deal with managers who are frustrated with their employees, employees who are frustrated with their managers, and employees who are frustrated with their peers and upper management. By taking ownership of how we communicate with others, so we can receive enhanced communication from others, eventually resulting in stronger relationships, resulting, in turn, in stronger employee retention. Get the information and tips that allow you to intentionally control the power of your communication.
Learning Objectives:
- The three components of communication.
- Three tips for enhancing your listening skills.
- The four-step approach to a difficult conversation.
- Tips for delivering effective messages.
Jennifer Currence, SHRM-SCP, MBA
![](https://sessionplanner.shrm.org/sites/default/files/styles/medium/public/Jennifer%20Currence%202024.jpg?itok=ue2RuRLu)
Jennifer Currence is a Senior Partner of HR Soul consultancy firm in Tampa, Florida, where she delivers results through strategic HR solutions, customized training, and coaching programs for organizational and HR leaders. She is the creator of The SOTO Approach to Leadership and the content architect for the Society for Human Resource Management’s (SHRM) international People Manager Qualification (PMQ).
Jennifer is regularly published and featured in industry magazines, webinars, and podcasts, and is the author of three HR books on behavioral business competencies.
Jennifer was named one of the top 100 Influential HR professionals in Leadership and Development in 2023 and Tampa Bay’s HR Consultant of the Year in 2017. She is a faculty member for SHRM and a former management professor at the University of Tampa.
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