How to Manage and Exceed Diversity Return on Expectations (DROEX)®
An essential part of the role of a robust D&I organization is meeting C-suite expectations. By accurately identifying those expectations and meeting or exceeding them consistently, your department is likely to enjoy happier internal and external customers and a healthier perception of D&I’s ability to drive the organization’s bottom line and profits. One major challenge is that expectations are often moving targets: they can grow and shrink, change shape and direction, shift constantly and easily. How satisfied or dissatisfied your customers are is determined by your performance in meeting these expectations. It is therefore critical for D&I professionals to utilize specifically structured techniques and tools based on valid scientific processes designed to tap into these expectations and deliver value.
Learning Objectives:
- Apply seven critical analysis levels to meet and exceed customer expectations.
- Use tools and templates to select the right strategic D&I initiatives that align with the organization’s strategic performance outcomes.
- Use the Diversity Return on Expectations (DROEX)® process for current and upcoming D&I initiatives.
- Build strategic business partnerships with key stakeholders.
Edward E. Hubbard, Ph.D.
Dr. Edward E. Hubbard, President and CEO of Hubbard & Hubbard, Inc., an International Business Performance Consulting Corp. specializing in Business Improvement, Diversity Return on Investment (DROI®) Measurement/Analytics, and organizational development. Author of more than 59 DEI ROI and Business-related books, Dr. Hubbard is an expert in Organizational Analysis, ROI Measurement, Strategic Planning, and more. Dr. Hubbard was an honoree at the Inaugural International Society of Diversity and Inclusion Professionals Living Legends of Diversity Award Ceremony in Rio Grande, Puerto Rico where he received the “Living Legends of Diversity Award” for creating the “Diversity ROI Analytics” and “Diversity Measurement Fields and their associated Disciplines” and is recognized globally as the creator of these unique sciences and fields of study.
Dr. Hubbard received the “Excellence in Global Leadership Award” from the World HRD Congress (the highest individual professional award given), the 2017 Distinguished Alumni Award from The Ohio State University College of Arts and Sciences, the Sentry Award from the U.S. Pentagon, and many others.
Dr. Hubbard serves on the Harvard Business Review, Diversity Executive Magazine and Strategic Diversity & Inclusion Management (SDIM) magazine Editorial Advisory Boards and serves on the Board of Directors for The Ohio State University African American Alumni Society. He also holds a Practitioner Certification and Master Practitioner Certification in Neurolinguistic Programming (NLP), a Neuroscience discipline. Dr. Hubbard earned Bachelors, Masters Degrees from The Ohio State University and earned a Ph.D. with Honors in Business Administration.