MEGA SESSION Reflective Listening: The New Way to Solve Problems and Get Cooperation

2019 Annual Conference & Exposition
Reduce conflict and increase cooperation, even in the most difficult situations, by understanding what people really mean by what they say.

Effective communication is one-third talking and two-thirds listening. The new science of reflective listening helps you understand what people really mean by what they say, so that you can respond in ways that stop conflict, build rapport and strengthen relationships. Learn to use physiology, feedback loops, emotional validation, bounce-back questions and other proven strategies to build safety, break down defensiveness and encourage open, productive communication.

Learning Objectives:

  • Listen reflectively to understand the true meaning, context, motive and reasoning behind any communication.
  • Use emotional validation to encourage others to share their views and concerns, and to understand their feelings and emotions even if you don't agree with them.
  • Welcome other points of view without becoming defensive, even if past experience has been negative.
  • Apply the four types of deeper-dive questions to gather information and clarify ambiguity.
  • Defuse conflict quickly by using the neutral listening physiology to let others know they are being heard.
Date(s) & Time(s): 
Wednesday, June 26, 2019 - 10:00am to 11:00am

Paul Endress

Paul Endress is an ex-computer programmer and software company founder who is recognized as a true expert in the science and strategy of effective workplace communication.
An inspiring speaker, his step by step strategies and frameworks are based upon a decade of research and have helped tens of thousands HR professionals, individuals, and business executives overcome challenges and become better communicators.
Paul is the author of Communication Styles 2.0 and he has been quoted in The Wall Street Journal, New York Times, USA Today, and dozens of other leading business publications.
Westgate Pavilion 9-11
Amount of Credit: 
Credit Type: 
Session Type: 
Mega Session
Leadership & Navigation
Relationship Management
Intended Audience: 
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