Session #807: Redirect and De-Escalate Conflict to Get to Dialogue
Conflict is everywhere, takes many forms, and is unavoidable. Many of us are not as good as we'd like to be at effectively resolving conflict, but we just have to figure out how to use the different navigation tools at our disposal. This highly interactive workshop addresses the full range of conflicts, from the critical to the chronic, and what to do about each. (For instance, how to redirect an agitated employee or manager from a situation, de-escalate their anger, and help them get into a dialogue about solving the problem.) You’ll learn to identify the conditions that create conflict, the specific causes that trigger it, and the techniques to resolve it—to reach understanding, even if agreement isn't possible. Includes small group exercises for you to demonstrate what you’ve learned.
Learning Objectives:
- Techniques to redirect and de-escalate conflict wherever it occurs.
- Quick techniques to help improve the emotional intelligence of employees and managers.
- Evaluating the causes for conflict and what can be done about them.
- Creating solutions for conflict.
Robert Bogue
Robert Bogue has led change projects for three decades. As a recovering technologist, he’s changed the way people work as he changed the technology. He’s the author of 28 books and has been a Microsoft MVP for 20 years. His work has transformed corporations, government, and quasi-government organizations. It’s not about the technology, but he leverages his strength in technology and human systems to create change that is sustainable and transformative for organizations of all sizes and shapes.
Terri Bogue
Terri Bogue has a passion for helping people be healthy and happy, both physically and emotionally. As a clinical nurse specialist with over 30 years of experience in nursing, she understands how difficult healthcare and life is for patients and providers. Through this experience, she has developed tools that support healthcare providers in delivering effective and compassionate care to their patients and themselves and reducing healthcare-associated infections. She inspires people to learn what boundaries are and how to maintain them, both professionally and personally, cool down a conflict during heated situations, and prevent and recover from burnout.