Session #810: Sherlock Holmes... or Inspector Clouseau? How to Conduct Effective Internal Investigations
This workshop explores the essential skills necessary for conducting internal investigations into claims of employee misconduct, including charges of harassment, discrimination, retaliation and violence. Using interactive case studies, you’ll engage in a step-by-step fact-finding process, practicing techniques for questioning and credibility assessment. Model forms and guidance on preparing unassailable documentation of process and conclusions are included throughout.
Learning Objectives:
- Learn effective questioning techniques and investigation process considerations.
- Understand how to deal with the reluctant claimant, angry respondent and uncooperative witness.
- Develop confidence in the proper use of tools for credibility assessment, including witness demeanor and bias, and integration of corroborating and circumstantial evidence into your conclusions.
- Prepare bulletproof documentation of your process and findings of fact.
Glen E. Kraemer, Esq.
Glen E. Kraemer, a founding and managing partner of the employment law boutique firm Hirschfeld Kraemer LLP, is nationally recognized for his “best practices” training programs relating to workplace harassment, bullying, violence prevention, and investigations. From 2005 – 2021 Glen has been voted a California employment “Super Lawyer,” and in 2020 and 2021 ranked by Chambers USA as a top Labor & Employment Law attorney. Named by Lawdragon as one of 500 Leading U.S. Corporate Employment Lawyers, he has also received the “Elite Boutique Trailblazer” award from the National Law Journal, and garnered “Top Speaker” recognition for each of his SHRM Annual Conference presentations from 2009 - 2019.