You Can't Handle the Truth: Resolving Conflict

2019 Annual Conference & Exposition
Receive guidance in resolving issues respectfully with colleagues, managers, business partners and executives.

You wait for the right moment to address an issue, then things go off the rails: an edgy email starts a silent war, your boss goes from annoying to micromanaging, your co-worker cuts you out of the loop. It's time to have “the talk”—and not in a text message. Anyone you work with has the ability to affect your day-to-day work environment, so be wary. Conversations with colleagues should be exactly that: conversational. Sharing concerns with colleagues, managers, executives or even business partners takes skill, practice and finesse. To ensure that you're not being tuned out, you have to ask questions, endorse opposing opinions and find common ground.  This program provides tactful tools for HR professionals to approach conflict with co-workers at all levels, including helpful tricks to elicit conversation, encourage participation and achieve consensus.

Learning Objectives:

  • Understand the importance of strong listening.
  • Determine when conflict is worth discussion.
  • Lead feedback conversations with questions and endorsements.
  • Provide recommendations that align with team or business impact.
  • Know when to be deferential or concede on certain issues.
  • Discuss issues directly to avoid misunderstandings and derailers.
Date(s) & Time(s): 
Tuesday, June 25, 2019 - 2:00pm to 3:00pm
Presenter: 

Jennifer Lee

Jennifer
Lee

Jennifer Lee is an experienced keynote speaker, engaging educator, and talented facilitator. Jennifer has over 15 years of learning and development experience with a robust background in luxury hospitality, human resources, and training. As the former Learning and Development Director at the AAA Five Diamond-rated Waldorf Astoria Chicago and the former Learning Manager at The Four Seasons Hotel in Chicago, Jennifer brings a rich perspective in leadership, management, service, hospitality and presentation skills training. When she’s not presenting, Jennifer can be found checking items off her bucket list, which still includes attending the Oscars at least once in her lifetime.

Location: 
Westgate Ballroom C
Amount of Credit: 
1.00
Credit Type: 
SHRM PDCs
Session Type: 
Concurrent Session
Competency: 
Communication
Relationship Management
Intended Audience: 
Mid-Level
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