The Employee Experience That Matters Now
The term “employee experience” has become a HR buzzword resulting in organizations adding perks and changing technology they hope will result in increased engagement. But do these changes truly improve performance? In 2020, every organization had to rethink the work environment, moving to remote and distanced operations that have drastically altered the employee experience. In this session, we will discuss the current distanced-work environment's impact on employee experience and break down the employee experience continuum to identify the interactions that matter most.
Learning Objectives:
- Understand the employee experience continuum.
- Identity the key interactions on the continuum that matter most to improve performance and drive business results.
- Analyze key metrics that should be tracked related to the employee experience.
- Discuss examples of how these analytics can help us diagnose and improve these interactions.
- Discuss how remote- and distanced-work environments impact the employee experience.
Bethany J. Adams
Bethany Adams has more than 15 years of experience in HR and education. She began her career working in training & development and HR in the restaurant & retail industries. She has experience in both small, privately-owned businesses and large, Fortune 500 organizations. Bethany holds a BA in Psychology, MA in Organizational Management, SHRM-SCP certification, and is a Certified Genos International Emotional Intelligence Practitioner. Bethany teaches at Villanova University in the Graduate Programs in Human Resource Development. She has spoken at a wide variety of HR & education conferences throughout the country and leads corporate trainings on topics including strategic HR, design thinking, diversity, equity, and inclusion, and emotional intelligence. Bethany hosts an HR podcast called HR Tea.