The Employee Experience That Matters Now

2021 Talent Conference & Expo
Attendees will identify interactions in the employee experience continuum with the strongest link to business outcomes and analytics to diagnose and focus HR efforts.

The term “employee experience” has become a HR buzzword resulting in organizations adding perks and changing technology they hope will result in increased engagement. But do these changes truly improve performance? In 2020, every organization had to rethink the work environment, moving to remote and distanced operations that have drastically altered the employee experience. In this session, we will discuss the current distanced-work environment's impact on employee experience and break down the employee experience continuum to identify the interactions that matter most.

Learning Objectives:

  • Understand the employee experience continuum.
  • Identity the key interactions on the continuum that matter most to improve performance and drive business results.
  • Analyze key metrics that should be tracked related to the employee experience.
  • Discuss examples of how these analytics can help us diagnose and improve these interactions.
  • Discuss how remote- and distanced-work environments impact the employee experience.
Date(s) & Time(s): 
Monday, August 23, 2021 - 3:30pm to 4:30pm

Bethany Adams, SHRM-SCP


Bethany Adams has more than 15 years of experience in HR and education.  She began her career working in training and development and human resources in the restaurant and retail industries. She has experience in both small, privately-owned businesses and large, Fortune 500 organizations. 

Bethany holds a BA in Psychology, MA in Organizational Management, and the SHRM-SCP certification.  She currently teaches full time at Villanova University and serves as the Associate Director of Marketing & Strategy for the Villanova Graduate Programs in Human Resource Development.  Bethany has spoken at a wide variety of HR and education conferences throughout the country on topics including strategic HR, organization development, diversity, equity, and inclusion, and emotional intelligence.  Bethany hosts a HR podcast called HR Tea.

Enio Velazco , Ph.D.

Velazco , Ph.D.

Dr. Enio Velazco has over 25 years of global human resource executive and leadership experience. He currently provides human resources and business transformation advisory services at SAP. Prior to joining the German multinational, he led global HR transformations in the manufacturing, technology, and consulting industries. He partnered in the design and rollout of several enterprise-wide talent management, leadership development, post-merger integration, organizational restructuring, learning, and culture transformation programs.

Dr. Velazco holds both a Ph.D. and an MS degree from Case Western Reserve University, an MS degree from Rutgers University, and a BS degree from Universidad de Lima. He did post-doctoral work at the Harvard Business School, the Wharton Business School, and the Center for Creative Leadership.  He is a popular conference speaker, a published author, and a board director. His areas of interest include strategic human resources, talent management, learning, organizational development, and business analytics.

Session Type: 
Concurrent Session
HR Expertise
Relationship Management
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