The Employee Experience That Matters Now

2021 Talent Conference & Expo
Attendees will identify interactions in the employee experience continuum with the strongest link to business outcomes and analytics to diagnose and focus HR efforts.

The term “employee experience” has become a HR buzzword resulting in organizations adding perks and changing technology they hope will result in increased engagement. But do these changes truly improve performance? In 2020, every organization had to rethink the work environment, moving to remote and distanced operations that have drastically altered the employee experience. In this session, we will discuss the current distanced-work environment's impact on employee experience and break down the employee experience continuum to identify the interactions that matter most.

Learning Objectives:

  • Understand the employee experience continuum.
  • Identity the key interactions on the continuum that matter most to improve performance and drive business results.
  • Analyze key metrics that should be tracked related to the employee experience.
  • Discuss examples of how these analytics can help us diagnose and improve these interactions.
  • Discuss how remote- and distanced-work environments impact the employee experience.
Date(s) & Time(s): 
Monday, August 23, 2021 - 3:30pm to 4:30pm

Bethany J. Adams


Bethany Adams has more than 15 years of experience in HR and education.  She began her career working in learning & development and human resources in the restaurant and retail industries. She has experience in both small, privately-owned businesses and large, Fortune 500 organizations. Bethany holds a BA in Psychology, MA in Organizational Management, the SHRM-SCP certification, and is a Certified Genos International Emotional Intelligence Practitioner. She currently teaches at Villanova University in the Graduate Programs in HR Development.  Bethany has spoken at a variety of conferences throughout the country and leads corporate training on topics including emotional intelligence, DEI, and strategic HR.  Bethany hosts an HR podcast called HR Tea.

Room: Summit 206
Session Type: 
Concurrent Session
HR Expertise
Relationship Management
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