People, Performance & Power: Driving Behavior to Maximize Business Outcomes and ROI

2021 Talent Conference & Expo
Attendees will discover the ROI of digital coaching by aligning talent investments to business outcomes.

Talent is everything, including ROI. Discover the ROI of digital coaching, where businesses transform managers into highly effective, inspiring leaders in an age of digitization and rapid change. By instituting a strong coaching culture, businesses benefit by increased employee productivity, employee engagement and employee retention. Learn how to unleash growth potential with talent development programs that provide real ROI.

Upon completion of the session, attendees will be able to:
• Define five levels of outcomes important to any talent solution
• Ask the right questions to align your talent development programs to the needs of the business.
• Incorporate digital coaching to ensure results.
• Calculate an ROI

By participating in the session, attendees will receive access to:
• ROI Methodology Application Guide
• Alignment Conversation: An ROI Institute Toolkit
• Select case studies describing the application of the ROI Methodology
• Resources on the ROI of digital coaching
• Ultimate guides to employee turnover, satisfaction, engagement and retention


Date(s) & Time(s): 
Tuesday, August 24, 2021 - 2:45pm to 3:45pm

Patti P. Phillips, PhD

Patti P.
Phillips, PhD

Patti is the CEO of ROI Institute, Inc., the leading source of ROI competency building, implementation support, networking, and research. She serves as a member of the Board of Trustees of the United Nations Institute for Training and Research (UNITAR); chair of the Institute for Corporate Productivity (i4cp) People Analytics Board; Principal Research Fellow for The Conference Board; board member of the International Federation for Training and Development Organizations (IFTDO); board chair for the Center for Talent Reporting (CTR); and is an Association for Talent Development (ATD) Certification Institute Fellow. She also serves on the faculty of the UN System Staff College in Turin, Italy. Her work has been featured on CNBC, Euronews, and in more than a dozen business journals.

Along with her husband Jack J. Phillips, Patti contributes to a variety of journals and has authored or co-authored more than 75 books about measurement, evaluation, analytics, and ROI. In 2019, she and Jack received the Distinguished Contributor Award from the Center for Talent Reporting for their contribution to the measurement and management of human capital. Additionally, they received the Thinkers50 Marshall Goldsmith Leading Global Coaches Award.


Elizabeth Pavese, Ph.D.

Pavese, Ph.D.

Liz is a Senior Behavioral Scientist at Coachhub, where she marries her expertise in organizational psychology, employee experience, and organizational development to close the gap between coaching research and practice. Prior to Coachhub, Liz worked for two employee experience HRTech companies, Limeade and Qualtrics, where she built global advisory teams to deliver on customer employee experience programs and provide expertise in the design of new product features and solutions.  During her time as Director of Organizational Development at Healthfirst she supported the organization’s transformation toward integrated talent management through: building employee listening strategies, assessing and supporting culture transformation, transforming performance management, delivering 360-degree feedback programs, and designing talent reviews and succession planning. In her early career, Liz was a Consultant for Towers Watson and Paris Phoenix Group, partnering with world-class organizations across industries, her client work ranged from employee engagement, culture assessment and change, competency design and implementation, career architecture, and conducting custom research to address complex business issues. Liz earned her Ph.D. in Industrial-Organizational Psychology from Seattle Pacific University and is an ICF Certified Professional Coach. Liz is an active member of the Society of Industrial-Organizational Psychology (SIOP), International Coaching Federation, and Portland Women in Tech.

Room: Summit 212
Session Type: 
Concurrent Session
Business (Behavioral)
Leadership (Behavioral)
People (Technical)
Hide from On Demand: