Conflict Resolution Skills for Leaders
Conflict in the workplace is inevitable. That's why employees and managers need to know how to identify conflict appropriately and navigate it effectively if they want to work productively. After all, a conflict-free workplace is a productive workplace!
Learning Objectives:
- Identify early signs of conflict
- Gain the confidence to handle conflict
- Techniques for successfully resolving conflict
Christy L. Foley
Christy L. Foley is an attorney, mediator, and arbitrator who has dedicated her professional career to teaching others about conflict resolution, mediation ethics, and e-mediation techniques. As a teacher at heart, she loves teaching groups how to create peace in their workplace.
Christy is considered a leader in the field of conflict resolution. She was a pioneer in e-mediation, having started E-Mediation Services in 2018. She has also served as Chairwoman of Florida's Mediator Ethics & Advisory Committee ("MEAC") since 2018. Moreover, she serves as an officer in the Alternative Dispute Resolution Section of the Florida Bar.
Her professional experience has given her the skills necessary to be an effective and dynamic speaker, regardless of whether she is presenting online or in-person.
Christy's presentations are particularly unique because she finds ways to get the audience involved in a conversation to ensure people stay engaged throughout the entire presentation (even in groups of 1,000+ people).
Christy has spoken in front of local, statewide, and nationwide audiences - both in-person and through virtual conferences. She is repeatedly asked to come back and present again for many organizations, such as the Florida Bar, Florida Dispute Resolution Center, Jacksonville Bar Association, and Full Sail University.
In 2010, Christy's popular presentation style led her to teaching in higher education. She currently serves as a Visiting Lecturer at the University of Central Florida.