Five Things My Global NGO Did to Stay Relevant and Engage and Retain Staff
Jhpiego is an international health non-profit affiliated with Johns Hopkins University. As a globally matrixed and donor-funded organization with 4,200 employees in 40 countries, we've had to continually adjust to market forces, increased competition, and localization. Learn about 5 things we've done in learning and organizational development, innovation, performance management, and staff wellbeing that have kept us competitive.
Learning Objectives:
- Understand how a bundle of HR and operational programs phased in over time cumulatively contribute to staff performance, engagement, and retention;
- Appreciate how the usage of discretionary funds complements donor-funded project support;
- Empathize with how one organization's acknowledgement of internal inequity around staff wellbeing led to a stronger and more solid commitment to all employees.
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Howard Wallack, SHRM-SCP
Howard A. Wallack has been the Deputy Chief Human Resources & Administrative Officer since 2016 in the Global Human Resources (GHR) department at Jhpiego in Baltimore, MD, an international, non-profit health organization, affiliated with Johns Hopkins University. Jhpiego is dedicated to improving the health of women, children, and families in lower-resourced countries, with approximately 4,200 employees worldwide in 38 countries. At Jhpiego, Howard spearheads the organization’s leadership development program and leads a team of 5 regional HR business partners who support country HR operations, himself currently backstopping Ghana, Guatemala, and Mozambique. During his 40-year career with experience in nearly 90 countries, Howard has had senior-level positions in HR, training and development, global business development, and program management in for-profit and non-profit businesses and the US Peace Corps. In April 2023 Howard was recognized with an OnCon Icon peer-voted award among the “Top 50 HR Professionals” for having made a considerable impact on their organization and/or previous organizations; made strong contributions to their community through thought leadership; innovated in their role/career; and exhibited exceptional leadership. He has advanced degrees in international affairs and international human resources and globalization and holds multiple professional certifications, including the SHRM Senior Certified Professional (SHRM-SCP), and the GPHR® & SPHRi™ qualification from the HR Certification Institute. As a volunteer he has served on the Board of Directors of Cultural Vistas since 2011.