Influence in Conflict Resolution
REPEATED ON TUESDAY AT 10:30am.
Your ability to be influential within conflict resolution is critical to your success as a human resource professional. Scott Tillema is a FBI trained hostage negotiator and senior associate with The Negotiations Collective. This session will introduce the principle-based framework used in crisis negotiations and share how professionals in HR can use this same framework to navigate tense situations, helping them find safe and successful resolutions in even the most challenging moments.
Learning Objectives:
- Have an understanding of how emotions impact how people make decisions.
- Learn the four principles required to successfully influence others: Understanding, Timing, Delivery and Respect.
- Know how Fairness, Empathy, Autonomy and Recognition need to be attended to to ensure anti-escalation.
- Appreciate the impact of cognitive biases on our thinking.
In-person session offerings are on a first-come, first-served basis.
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If a speaker has provided session materials, please visit https://presentations.shrm.org
Scott Tillema
Scott Tillema has over 20 years of law enforcement experience in the Chicago area and is an FBI trained hostage negotiator.
Educationally, Scott holds a master’s degree in psychology, a bachelor’s degree in behavioral science, and has received training at Harvard University’s Program on Negotiation.
Today, as a partner at The Negotiations Collective, an international negotiations training firm, he provides organizational training and keynote speaking around the concepts of influence and conflict resolution.
Scott currently serves the human resources field by teaching professionals how to navigate difficult conversations with skill and confidence using principles from crisis negotiation.