Creating a Culture of Civility, Inclusion, and Belonging with the SHRM Civility Toolkit
Incivility in the workplace continues to increase and has an overwhelming negative impact on productivity and profits. Since SHRM released the Civility Index in early 2024, acts of incivility have continued to escalate. 76% of US workers stated they have personally experienced or witnessed acts of incivility over the past month. Acts of incivility are costing businesses a loss of productivity of more than $2.7 billion dollars PER DAY (and increase of an average of 600m per day from Q3 2024). This is just not acceptable. As HR & business leaders, it is essential to act now! Join SHRM’s I&D Council to learn how to utilize the SHRM Civility Toolkit in creating a culture of civility, inclusion, and belonging at your organization.
Learning Outcome 1: Learn about using the SHRM Civility Toolkit which will help you understand the causes of incivility, how to address, gain management buy-in, and develop a plan to become a culture of civility, inclusion, and belonging.
Learning Outcome 3: Through interactive and group discussions, test the application of the Civility Toolkit practices with other attendees. This will help you gain confidence when taking the Toolkit back to your organization.
Learning Outcome 2: Make civility, inclusion, and belonging an organizational wide priority.
Mary Cheddie, SHRM-SCP
Mary Cheddie, SHRM-SCP is Divisional Director, Membership Community.
Cheddie has more than 35 years of domestic and international experience in all aspects of human resources and training. She has extensive experience with strategic planning, M&As, and in starting and turning around businesses.
Prior to joining SHRM, she served as senior vice president of human resources for Interval Leisure Group, Inc. and its affiliated companies. The company was publicly traded on NASDAQ and the leading provider of vacation services with a global consumer membership base of nearly 2 million member families, more than 2,500 member resorts in over 75 countries worldwide, and has oversight for about 14,000 employees.
Cheddie also served as senior vice president, people with PRC, as well as vice president, human resources, strategic planning, office services, and facilities for The Orvis Company, Inc. in Manchester, VT.
She earned her MBA from Upper Iowa University, a bachelor’s degree from Thomas Edison State College in Trenton, New Jersey, and is certified as a SHRM-Senior Certified Professional.
Cheddie received the HR Award of Excellence, Hospitality in 2016 from South Florida Business & Wealth. Business Leader Magazine named Cheddie one of the 2011 Women Extraordinaire and in 2012 the National Diversity Council awarded her the Glass Ceiling Award.
She serves on the Board of Trustees for Upper Iowa University, Chairs the Human Capital Committee and is a member of the Governance and Advancement Committees, Chaired the Keiser Career College’s Advisory Board, was a member of the Board of Directors for the Society for Human Resource Management (SHRM) from 2003-2008 and chaired SHRM’s governance and compensation committees. Cheddie has more than 35 years of SHRM volunteer leadership experience at the national, regional, state, and local levels. She also served on the Waldorf College Alumni Board from 2004 through 2008 and was the President of the Dallas HR Association in 2000 (one of the largest affiliated SHRM chapters). She resides in South FL.
Jim Link, Chief Human Resources Officer, SHRM-SCP
Jim Link is the CHRO for SHRM. With more than 340,000 members worldwide, SHRM is the largest HR professional association in the world and the leading voice for matters related to workers and the workplace.
Jim’s career includes roles of increasing responsibility across various industries and companies, including General Electric, the Pillsbury Company, Porsche Cars, and Randstad. In his most recent role as CHRO for Randstad North America, he led a global team of 150 HR professionals who were instrumental in transforming the company into an award-winning, inclusive, and sustainable global leader.
Jim has served as a volunteer leader in several organizations including the SHRM Foundation Board, the Atlanta Federal Reserve Bank Human Capital Advisory Board, and the Human Resources Leadership Forum.
Jim holds undergraduate and master’s degree from Murray State University. Born and raised on a working family farm in western Kentucky, he currently resides in Atlanta and Alexandria, VA.
Jim is an adjunct instructor in the Executive MBA program at the University of Poznan (Poland) School of Economics and Business and the University of Liège (Belgium) Asia-Pacific campus in Taipei, Taiwan.
