Up Close, Yet Far Away: Tips for Conducting Effective Video Interviews and Assessing Credibility
The world has dramatically changed. For many investigators, in-person interviews have been replaced by video interviews. Under the best of circumstances, one of the most challenging things an investigator must do is assess witness credibility by considering the plausibility of the testimony, corroboration and a host of other factors. Add to the mix a video interview, and investigations just got harder. Investigators must develop the skills and knowledge to connect with witnesses virtually to get the information they need to make credibility determinations and well-reasoned findings. This session will highlight some of the challenges facing investigators when conducting video interviews, as well as key factors and tips for assessing credibility.
OBJECTIVES
- Understand the challenges in assessing credibility via video.
- Get tips for effectively setting up your office, including lighting, camera and microphone use.
- Receive guidance on organizing and sharing documents.
- Learn about key credibility factors.
Allison West, Esq., SHRM-SCP, AWI-CH
For over 20 years, Allison West has used her employment law background in delivering customized workplace training, conducting investigations, coaching executives/managers, serving as an expert witness, and specializing in conflict resolution and facilitated discussions to create more collaborative work environments.
Allison is a top-rated speaker at the SHRM Annual Conference as well as other HR/diversity conferences, and is a national expert on harassment, discrimination and investigations. She has appeared on PBS, CBS This Morning and in O Magazine discussing workplace harassment issues.
She is a member of the State Bar of California and holds her SHRM-SCP certification and AWI-CH (investigation) certificate.