Feedback as a Retention Tool: Care Enough to Speak Up

HR Reimagined: SHRM Northern California Annual Conference 2020

The No. 1 reason for employee turnover in any developed country is a lack of growth and development, otherwise known as boredom. Employees want to learn and be challenged. Managers who take the time and have the courage to coach and give regular, balanced feedback are sought after and have loyal employees. Teach your managers that feedback is a retention tool. And it costs absolutely nothing. Employees want to know how they're doing and what they need to do to grow their careers. But most employees get almost no feedback at work. Become an effective coach and retain your best employees.


  • Learn how coaching and giving feedback are powerful retention tools.
  • Learn how to give succinct, helpful and direct feedback in two minutes. Quicker is better.
  • Overcome the fear and concern of giving feedback.
  • Learn how to reduce employees' resistance and defensiveness when receiving difficult feedback.
  • Become the manager all employees want—one who takes the time and has the courage to tell employees the truth.
Date(s) & Time(s): 
Friday, September 25, 2020 - 10:45am to 11:45am

Shari Harley, MA, CSP

Harley, MA, CSP

Shari Harley, author of How to Say Anything to Anyone, is known globally as an engaging, funny, content-rich business speaker. Her international training firm, Candid Culture, is making it easier to tell the truth at work. Shari is bringing candor back to the workplace. A former HR practitioner and operations leader, Shari’s practical approach has led her to speak and train in Singapore, Thailand, Malaysia, India, Dubai and Australia. From “Making Meetings Work” and “Delegating Better” to “Managing Your Career” and “Saying Anything to Anyone,” Shari’s tips are sure to delight and inform in a real, direct and very funny way. Watch videos and learn more about Shari at


Amount of Credit: 
Credit Type: 
Session Type: 
Concurrent Session
Intended Audience: 
All Levels
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