Embrace D&I Using Emotional Skills, Nonthreatening Communication and Listening Techniques
Session repeated from Monday at 1:30pm
The way our brains work—creating and managing emotions and sparking behaviors—is an amazing system and the basis to understand biases and the way we interact with people. By understanding this, you will be better equipped to create nonthreatening conversations and situations that keep brain power performanceat its maximum level. You will also be able to understand the importance of emotional skills and why empathy, flexibility, emotional expression and impulse control are critical to build and nurture interpersonal relationships based in trust and compassion. Another benefit is life balance and happier employees who perform better; this session also offers techniques that employees can use to increase brain power, focus, attention, positive attitudes and communication. Combining emotional intelligence, coaching techniques and neuroscience, this session will equip you to embrace behaviors for success.
Learning Objectives:
- Understand how our brains work when performing our jobs.
- Gain a deeper knowledge of emotional skills and how they relate to each other.
- Learn the importance of creating nonthreatening conversations and how to do it.
- Learn listening techniques, focused attention techniques and the best way to use intuition.
Guillermo Mendoza
He helped Microsoft starting in sales and expanding operations by opening subsidiaries in Costa Rica, Guatemala and Panama before being named General Manager for the Caribbean and Central America region.
He is the first USA trainer for the ICC International Coaching Community based in London certifying professional coaches and he is fluent in English, Spanish and Portuguese.