Embrace D&I Using Emotional Skills, Nonthreatening Communication and Listening Techniques

Inclusion 2019: Shifting Workplace Culture

Session repeated from Monday at 1:30pm

The way our brains work—creating and managing emotions and sparking behaviors—is an amazing system and the basis to understand biases and the way we interact with people. By understanding this, you will be better equipped to create nonthreatening conversations and situations that keep brain power performanceat its maximum level. You will also be able to understand the importance of emotional skills and why empathy, flexibility, emotional expression and impulse control are critical to build and nurture interpersonal relationships based in trust and compassion. Another benefit is life balance and happier employees who perform better; this session also offers techniques that employees can use to increase brain power, focus, attention, positive attitudes and communication. Combining emotional intelligence, coaching techniques and neuroscience, this session will equip you to embrace behaviors for success.

Learning Objectives:

  • Understand how our brains work when performing our jobs.
  • Gain a deeper knowledge of emotional skills and how they relate to each other.
  • Learn the importance of creating nonthreatening conversations and how to do it.
  • Learn listening techniques, focused attention techniques and the best way to use intuition.
Date(s) & Time(s): 
Monday, October 28, 2019 - 3:15pm to 4:15pm

Guillermo Mendoza

Leadership expert, global speaker, author, entrepreneur and executive coach. He is passionate about sharing the tools and experiences that he has on neuroscience, emotional intelligence, mindfulness and coaching to help executive leaders and their teams by creating consciousness, developing leadership and getting results.

He helped Microsoft starting in sales and expanding operations by opening subsidiaries in Costa Rica, Guatemala and Panama before being named General Manager for the Caribbean and Central America region.

He is the first USA trainer for the ICC International Coaching Community based in London certifying professional coaches and he is fluent in English, Spanish and Portuguese.
Salon E (Third Floor)
Session Type: 
Concurrent Session
Global & Cultural Effectiveness
Relationship Management
Intended Audience: 
Intermediate (Fostering DEI)
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