Making Empathy Actionable: Driving Inclusive Cultures with Key Empathy Behaviors
In-person session offerings are on a first-come, first-served basis. Seating is limited.
To view all event accessibility & accommodations details, visit here.
Inclusion isn't a diversity issue; it's an empathy issue. To solve the problems associated with lack of diversity and waning inclusion, you must learn the key empathy behaviors that make empathy actionable. It's those empathy actions that not only drive inclusion, but also improve communication, collaboration, retention and performance.
Learning Objectives:
- Identify and examine the potential biases that are impacting their ability to be effective communicators.
- Know how to give feedback from a place of empowerment and receive feedback from a place of support.
- Determine the difference between sympathy and empathy.
- Actively engage in the empathy behaviors to drive performance and create sustainable inclusive cultures.
If a speaker has provided session materials, please see below or visit https://presentations.shrm.org
Sharon Steed
Sharon Steed is an international keynote speaker, author and founder of Communilogue, an empathy consultancy. She teaches teams and organizations the key empathy behaviors necessary to retain top talent and improve individual and team performance. A lifelong stutterer, Sharon uses her speech impediment to both teach what empathy is and to inspire audiences to engage in empathy actions daily. Sharon’s LinkedIn Learning course "Communicating With Empathy" has been translated to a dozen languages and has over 600,000 views. Her client list includes Microsoft, Google, Booking.com, LinkedIn, British Telecommunications, KraftHeinz and DraftKings.