Conversations That Matter: What? So What? Now What? – How to Listen to your HR Metrics

SHRM 2012 Strategy Conference
Workplace Application: Engage in an interactive conversation with an HR executive at Wells Fargo to learn how HR used metrics to demonstrate their effectiveness as a business partner.
To view this video, either log in or enter a passcode for this session via the following link: Passcode Entry page

Understanding and applying HR metrics is an essential skill for HR professionals. To be regarded as a strategic partner, you must become skilled in the interpretation of such measures. Key performance Indicators (KPIs) are important, but analytics provide insight. Learn how to integrate your HR data to tell a compelling story.  This session will help you understand your role as a strategic partner, the basics of analyzing data and how to avoid misinterpreting your analysis.

Date(s) & Time(s): 
Thursday, October 4, 2012 - 10:45am to 12:15pm

Kathy Doan

Doan, SPHR

KATHY DOAN, SPHR, Vice President, Community Banking HR Insights & Metrics, Wells Fargo Bank’s Community Banking Human Resources Group. As a Senior Analytics Consultant, she provides analytics and insights to link HR metrics with business performance. She consults with over 50 HR Business Partners on the areas of retention, customer and team member experience, manager effectiveness, employee engagement, talent management, diversity, and productivity using statistics-driven methods. An 11-year veteran with Wells Fargo, Doan has previously served as an HRIS Consultant for Wells Fargo’s Regional Banking Human Resources Group supporting the Recruitment Strategy team, where she consulted with 300+ recruiters on the candidate experience; new hire retention, productivity, and satisfaction; and recruiting effectiveness. She is a certified Project Management Professional, Senior Professional in Human Resources, Human Capital Strategist, and a Six Sigma Green Belt. She has a B.A. in Mathematics, a B.S. in Statistics, and an M.S. in Financial Engineering. 


The Westin Mission Hills Resort & Spa - Ambassador 4
Amount of Credit: 
Credit Type: 
Business Credit
Session Type: 
Concurrent Session
Hide from On Demand: