#804: Balance Your Conflict

SHRM 2015 Annual Conference
Workplace Application: This workshop will help you understand why people behave the way they do and how to use assertive communication as a reasonable response to conflict.

The positive feelings gained during conflict are won at the expense of the other person, which often causes imbalance and drama in our interpersonal relationships. You will learn about common control drama patterns and how to negate them. This workshop will help you understand and respond to attempts made to gain influence at your expense. Learn 101 things to “say and do” during difficult interactions as well as step-by-step responses to transform difficult conversations. Multiple techniques will be discussed to ensure you can find your voice, maintain wholeness and go unimpaired while engaging others during difficult interactions. Be cool, calm and collected and set healthy boundaries with others and ultimately find your “Conversation Peace.” This workshop will help you:

·         Identify the imbalance of passive, aggressive and passive/aggressive communication. 

·         Make use of effective assertion models.

·         Identify behaviors that cause imbalance in interpersonal communication with others.

·         Understand and apply strategies to defuse negative behavior patterns.

·         Learn strategies to effectively address and eliminate drama.

Date(s) & Time(s): 
Sunday, June 28, 2015 - 8:00am to 12:00pm
Presenter: 

Jody Janati

Jody
Janati

Dr. Jody Janati teaches in the Communication Studies Department at the University of Minnesota. She has an Ed.D. degree in Organizational Leadership and her primary interest area pertains to interpersonal conflict resolution strategies. As an author and independent consultant, she offers a variety of public and professional workshops on conflict reduction tactics and effective interpersonal communication skills.

Follow Jodi on Twitter @jjanati.

Location: 
Additional Fee & Registration Required
Amount of Credit: 
4.00
Credit Type: 
SHRM PDCs
HR Credit
Session Type: 
Preconference Workshop
Competency: 
Relationship Management
HR Expertise
Communication
Intended Audience: 
Mid-Level
Hide from On Demand: 
Availability: