All employers face challenges when it comes to recruiting and retaining qualified talent, but service industry employees often enter the field with particularly diverse backgrounds and experience, which can make talent management even more demanding. There is no doubt that procuring and growing talent is often difficult in an industry with so many career pathways. As the economy improves and workers become more confident and begin to test the job market, recruitment and retention strategies are critical. Training and education are evolving to be more customized, and finding the right mix is crucial in attracting and growing the talent that will be vital to your organization’s success. This session will provide you with:

·         Strategies to attract the right talent—your employment brand. 

·         Techniques for assessing candidates—making the right hiring decisions. 

·         Ways to differentiate your organization by addressing and narrowing the skills gap through a blend of career skills development
           and industry knowledge. 

·         Strategies to grow and retain top talent—tailored pathways.

·         Tips on how to blend on-the-job training and formal learning—ladder learning.