Session #708: Attracting and Retaining Talent in Health Care: Building an Effective Workplace
The health care industry’s operations are suffering as it tries to balance staffing needs against an influx of millions of new patients, as a result of both the Affordable Care Act (ACA) and the aging population. Attracting and retaining top talent in health care will become even more important, as staffing shortages are predicted to get worse. In an industry as varied and dynamic as this, successful recruitment and retention strategies cannot follow a one-size-fits-all approach. Join SHRM and the Families and Work Institute’s (FWI’s) When Work Works (WWW) team for an interactive discussion of how to design effective talent management practices that thrive throughout the employment lifecycle across an array of jobs and skills in the health care sector. A new Guide to Workflex in Health Care will be provided at the workshop, which is based on the effective, flexible workplace model developed by the WWW partnership between FWI and SHRM. You will learn:
current and future job needs.
Queenie C. Plater
Queenie C. Plater’s career began at Sibley Memorial Hospital in 1989; she was named VP and Chief Human Resources Officer in 2005. Sibley integrated into Johns Hopkins Medicine in 2010, and Ms. Plater was named Vice President of Human Resources for the Johns Hopkins Medicine Community Division, which includes Howard County General, Sibley Memorial and Suburban Hospitals, in September 2014.
She received her master’s degree in applied behavioral science from the Johns Hopkins University and a bachelor’s degree in organizational management from what is now Washington Adventist University. Until 2010, Ms. Plater both taught at Georgetown University’s School of Nursing and Health Studies and also served as an academic preceptor and executive mentor in that university’s Health Systems Administration program.
Marie LaMarche, SPHR, SHRM-SCP
Marie LaMarche, SHRM-SCP, SPHR, is the CHI Franciscan Division Director of Labor Relations in Washington State, managing and guiding Labor Relations for nine hospitals, 21 union contracts and over 14,000 employees. She was promoted last year from an Executive Director of Human Resources for Harrison Medical Center, where she directed all aspects of Human Resources, Organizational Development, and Employee Health for two hospitals and 21 physician offices. She holds a BA degree in Psychology and an MBA. Marie is also an avid SHRM volunteer having held roles and volunteered at a chapter, state and national level. She has served on the SHRM Labor Relations Expertise Panel for four years, and prior to that on the Employee Relations Expertise Panel. Last year Marie helped to develop content and material for a SHRM pre-conference workshop on Labor Relations for the non-labor HR practitioner. She has written articles for HR Magazine, and has been interviewed for many publications including ASHHRA’s HR Pulse. She is frequently asked to present at community events and has presented at several West Sound Human Resource Management annual conferences.
Kendra Janevski, MA, SHRM-SCP, PHR
Kendra Janevski leads the human resources functions of Casey Health Institute, an integrative primary care and wellness center that focuses on healing and optimizing health, from primary preventive care to nutrition to yoga classes and more. A people-enthusiast at heart, Kendra has worked almost a decade pursuing organizational excellence for health related non-profit institutions. Before her work in health services and advocacy, she contributed to non-profits in the arts, civic society, and as a municipal and NGO development volunteer with the United States Peace Corps. She is passionate in her professional and personal life about teamwork and collaboration to make positive change. At Casey Health Institute, she heads the leadership effort to create flexible and innovative workplace programs and practices. She believes strongly that the workplace should be a win-win proposition for everyone involved. Since joining Casey Health Institute, the organization has grown, revised, and created every aspect of the human resources experience. Much like Casey Health’s orientation on the whole-person foundation of wellness, so too the human resources department under Kendra’s direction is a whole-organization approach to work-life balance.
Sara Collison, SHRM-CP
Sara Collison is the Director of Human Resources and one of the 15 Senior Leaders at Cardinal of Minnesota. Cardinal of Minnesota provides individualized care in a variety of residential homes as well as within individuals' own homes. Sara has a BS Degree in International Business and Marketing, and holds the SHRM – CP certification. She has ten years of experience in the human resources field in both food manufacturing and healthcare industries. Sara also served as the chair of the diversity committee for the Epilepsy Foundation of Minnesota. A native of Mexico, Sara is bilingual in English and Spanish.
Kimberly Ouwehand
Kimberly is the Outreach Development and Community Relations for Treasure Valley Hospice. She attended Seattle Pacific University, Northwest Nazarene University and has 10+ years’ experience in Internal Medicine both in clinical and administrative positions. Working with Treasure Valley Hospice provides workplace flexibility and has given her a perspective which is unique in healthcare and businesses alike.
She is active in the community and currently is a member of JAVA (Justice Alliance for Vulnerable Adults), IGFA (Idaho Guardian and Fiduciary Association), Meridian Chamber, IAHC (Idaho Assoc. for Home Care), IDQOL (Idaho Quality of Life Coalition) as well as serving on several community boards. Kimberly is married and has two boys ages 16 and 18.
Ellen Galinsky
Ellen Galinsky, President of Families and Work Institute, has been a trailblazer in the work-family and early childhood fields. She is a prolific writer with more than 100 books and reports and 300 articles, which include the best-selling Mind in the Making: The Seven Essential Life Skills Every Child Needs. Ms. Galinsky co-directs the most comprehensive ongoing studies of the U.S. workforce and workplace as well as When Work Works which, in partnership with the Society for Human Resource Management, provides an award for workplace effectiveness and flexibility.
Ms. Galinsky has been a presenter at numerous White House Conferences and was elected a Fellow of the National Academy of Human Resources in 2005. She is the recipient of many awards including the Distinguished Achievement Award from Vassar College, Seven Wonders of the Work Life World from Working Mother magazine and the Friend of Children Award from the Southern Early Childhood Association.
Michael P. Aitken
Mike Aitken has worked at SHRM since 2003 and currently serves as the Senior Vice President of Government Affairs. Prior to joining SHRM, he served for 14 years as associate director for Governmental and External Relations at the College and University Professional Association for Human Resources (CUPA-HR). Previously, Aitken worked on state public policy issues at Bonner & Associates, a public affairs firm in Washington, DC. Currently, he is based in Alexandria, VA.
Jen Schramm, SHRM-SCP
Jen Schramm is the Manager of the Workforce Trends and Forecasting program at SHRM, which produces SHRM’s Workplace Forecast report, monthly SHRM Leading Indicators of National Employment® (LINE®), SHRM Jobs Outlook Survey report and the SHRM HR Jobs Pulse. She also writes the Trend Watch monthly column appearing in HR Magazine. Prior to joining SHRM, Jennifer worked as Research and Policy Advisor at the Chartered Institute of Personnel and Development (CIPD) and as Research Manager of the Employment Policy Institute both in London, UK. She received her Master’s Degree in Social and Political Science from the University of Cambridge, UK and her undergraduate degree from the University of Michigan.