MEGA SESSION: Lip Service: Are Your Employees Really As Important As Your Customers?

“Please employees first, customers second” sounds easy. The real test is the actions executives take when you consistently lose top performers or score low on engagement surveys. You will learn how to apply proprietary calculators that convert turnover and dis-engagement to dollars in order to motivate your executives to act. You will learn techniques to more frequently survey low-engagement teams to increase your manager’s accountability. Finnegan will show you how to develop forecasting tools your managers can use to examine potential turnover and engagement scores which allows you to hold them accountable for their forecasts. You will also learn how to implement a process to better utilize exit surveys that includes managers of leaving employees to compare exits to their forecasts and discuss lessons learned and what you can do to increase engagement and retention at your organization.