Session #809: Balance Your Conflict: Choose to Respond Effectively During Difficult Conversations
Workplace Application: You will learn step-by-step methods of what to say and do when dealing with difficult interactions.
Learn step-by-step techniques that demonstrate practical solutions for difficult interactions with clients, supervisors, supervisees, spouses, etc. Learn how to control anger and emotions, be assertive, and effectively defuse conflict through a variety of approaches that really work. Set healthy boundaries with others and ultimately find your 'ConversationPeace.' This workshop will help you identify the difference between passive, aggressive and assertive communication. Understand how to apply assertive language in your everyday communication to effectively ask for what you want and need. Learn to be direct and constructive without violating another's rights.
Jody Janati
Dr. Jody Janati teaches in the Communication Studies Department at the University of Minnesota. She has an Ed.D. degree in Organizational Leadership and her primary interest area pertains to interpersonal conflict resolution strategies. As an author and independent consultant, she offers a variety of public and professional workshops on conflict reduction tactics and effective interpersonal communication skills.
Follow Jodi on Twitter @jjanati.