Stay Interviews Are THE Engagement Survey Solution!
Gallup tells us that engagement has been stuck for 15 years and the reasons are clear. Surveys give us data but not solutions, and the driving force to improve engagement is through supervisors and not with employee programs. This session provides the clear path to frame stay interview questions based on survey data so supervisors can ask employees for their specific needs and then solve them. And then watch your company's engagement scores go up. You will learn:
· The top five stay interview questions and probes in order to highlight the most concerning engagement survey findings.
· How to train your supervisors to listen, take notes and ask probing questions, as well as how to support company policies,
in order to build trust.
· How to design ideal stay plans for individual employees to deepen engagement and improve retention.
Dick Finnegan
Dick Finnegan is THE global turnover expert, having cut turnover by 30% and more for healthcare, manufacturing, logistics, distribution centers, call centers, and other industries…and on all six inhabited continents.
Dick has authored the top-selling SHRM-published book, The Power of Stay Interviews, along with four other books. BusinessWeek magazine has said “Finnegan offers fresh thinking for solving the turnover problem in any economy”. He has been similarly cited by Forbes, Chief Executive Magazine, and Consulting Magazine.
He holds bachelors and graduate degrees from The Pennsylvania State University and lives in Orlando, Florida.
