Bambi vs. Godzilla: How to Deal with Difficult People

2020 Annual Conference & Exposition
Keeping your cool and the workplace energized when confronted by challenging personalities requires understanding and coping techniques.

Difficult people are everywhere! They can be customers, co-workers, bosses, neighbors, even spouses. This program humorously reveals the six basic difficult personality styles that are out to drain you and your organization of vital energy. You will learn what they do, why they do it, and what you can do about it! Participants will learn how to stay empowered in the face of negative, reactive and draining people - and laugh while they do it.

Learning Objectives:

  • Uncover six basic difficult personalities while discovering what they do, why they do it, and what you can do about it
  • Learn how to not react to reactive people
  • Develop strategies for empowering your communication style and moving negative behavior toward positive results
  • Understand how to increase your behavioral repertoire when confronted with a difficult person

Explore how to create an energized culture and climate in your office and organization

Date(s) & Time(s): 
Tuesday, June 30, 2020 - 3:45pm to 5:00pm
Presenter: 

Bruce D. Christopher

Bruce D.
Christopher

Psychologist and humorist, Bruce Christopher, is America's foremost "Enter---Trainer" today. He has earned this distinction because of his high-energy style and humorous presentation of his material. He is a licensed psychologist holding degrees in Professional Psychology and Interpersonal Communications. Bruce has Enter-Trained audiences internationally because of his humorous approach to today's hot topics which impact our personal and professional lives. He combines excellent content with loads of laughter and contagious comedy.  He has earned the Certified Speaking Professional designation (CSP), which is the speaking profession's highest merited international measure of professional platform competence.

Session Type: 
Mega Session
Competency: 
Communication
HR Expertise
Leadership & Navigation
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