Fight or Flight: Overcoming a Toxic Workplace Culture to Avoid Turnover

2020 Annual Conference & Exposition

We’ve all heard the recent reports from SHRM that show the staggering numbers: Toxic workplace culture can cost companies hundreds of billions of dollars in turnover costs. Now, we need to address how employers and HR professionals can work together to build positive workplaces that lend to increased retention and increased employee satisfaction. Communication, learning and development, and intentional efforts to strengthen workplace relationships are vital elements of positive workplace culture. Instead of fleeing from a bad environment, let’s look at how we can impact the changes we know will drive success.

Date(s) & Time(s): 
Sunday, June 28, 2020 - 1:10pm to 1:28pm

Mitsu Frazier


Mitsu Frazier serves as Vice President of Operations for the Business College at Western Governors University, the nation’s first and largest nonprofit, competency-based university. Since April of 2008, Mitsu has led all faculty and operational functions with a personal passion for improving the lives of others through individual connection and mentoring. Under her leadership, WGU’s Business College has supported 40,000+ graduates across undergraduate and graduate programs and has grown from 8,000 students to 42,000+ students. 

Before coming to WGU, Mitsu worked with one of the world’s largest banks, HBSC North America, as an executive leader of consumer and financial lending- a sector dedicated to supporting the financial stability and long-term financial planning for individuals across the country. 

Mitsu lives and works in Phoenix, Arizona but calls Montana home. She attended the University of Montana and Montana State University-Northern and earned her degree in Business Administration. She holds a Master of Business Administration from Western Governors University.

Session Type: 
Smart Stage
Global & Cultural Effectiveness
Relationship Management
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