From Intake to Resolution: Best Practices in Internal Investigations

This workshop explores the essential skills necessary for conducting internal investigations into claims of employee misconduct, including charges of harassment, discrimination, retaliation and violence. Using interactive case studies, you’ll engage in a step-by-step fact-finding process and practice techniques for questioning and credibility assessment. Model forms and guidance on preparing unassailable documentation of process and conclusions are included throughout.

Learning Objectives:

• Learn effective questioning techniques and investigation process considerations.
• Understand how to deal with the reluctant claimant, angry respondent and uncooperative witness.
• Develop confidence in the proper use of tools for credibility assessment, including witness demeanor and bias, and integration of corroborating and circumstantial evidence into your conclusions.
• Prepare bulletproof documentation of your process and findings of fact.