The Hard Truth About Soft Skills: What They Are, Why They Matter and How to Hire for Them

Session Sponsor: 
2020 Talent Virtual Experience
Learn how to incorporate soft skills as a part of your organizational culture and make finding top talent a cinch.

The workplace is more demanding, complex, collaborative and diverse than it has ever been before – especially amid the COVID-19 crisis.  As a talent acquisition professional, you are aware that matching the right people to the right job, during times of crisis, is critical to ensuring your organization succeeds. Finding candidates who will excel in this changing environment means finding people with the right balance of hard skills and soft skills. While some employers prioritize hard skills, many executives are saying they really need candidates with strong soft skills. In fact, according to CareerBuilder, 77% of employers believe that soft skills are just as important as hard skills, and almost 20% said they are more important than hard skills. However, assessing a candidate’s soft skills, those behavioral attributes that determine how a person interacts with other people, challenges, setbacks and opportunities, can be difficult to quantify and aren’t easily taught – especially in a remote hiring environment. Join us and learn how you can create a hiring strategy that identifies and rewards the right soft skills for the right job. In addition, you’ll discover:  

  • The difference between hard skills and soft skills and why soft skills matter. 

  • How soft skills differ across the generations. 

  • Some of the soft skills to consider when hiring candidates for a remote-based working environment. 

  • Ways to leverage soft skills for organizational and job fit. 

  • How behavioral-based interviewing and online reference checking can help you find the best candidates for every role. 

Date(s) & Time(s): 
Tuesday, April 21, 2020 - 11:30am to 12:30pm

Susan Collins


Susan Collins PHR, Cl is the Director of Talent Acquisition & Employer Branding at Talbots. Perpetually inspired by people, processes, and ideas—Susan is always on the hunt for inspiring leaders that live and breathe the Talbots Brand. Her no-nonsense approach along with her insatiable curiosity has and continues to bring genuine, top talent through the doors of any company she works with or for. She is also responsible for strategy, technology & education around the recruitment function and is driven by the possibilities of making every day just a little better than yesterday for those around her.

Session Type: 
Concurrent Session
HR Expertise
Relationship Management
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