Making "Difficult Communications" Less Difficult: Best Practices and Strategies for Success
This session will examine the top barriers to healthy communications, provide strategies for addressing each, and identify the most common communication mistakes employers make. The session will also explore de-escalation techniques and provide tips for individuals to become better communicators.
Learning Objectives:
- Explore the various types of workplace issues that may create difficult communications, including performance problems, employee terminations, workplace conflicts, and harassment issues.
- Cover stereotypes and bias as well as other common barriers to healthy communications.
- Provide techniques and tips to help attendees become better communicators.
In-person session offerings are on a first-come, first-served basis.
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If a speaker has provided session materials, please visit https://presentations.shrm.org
All virtual sessions inherently run the risk of audio or visual issues due to factors out of our control. If any technical difficulties arise, we appreciate your patience and understanding as we work diligently to resolve it. Most virtual sessions are recorded and will be available to view on demand until Monday, August 14 at 8:00 AM PT.
Joseph L. Beachboard
Joseph (“Joe”) Beachboard is a nationally recognized employment lawyer who also closely tracks the most important developments at the U.S. Supreme Court impacting the business community. He has more than 30 years of experience representing management in a wide variety of employment and labor matters in perhaps the most challenging state in the nation for employers – California. Mr. Beachboard speaks regularly before human resource and employer groups on cutting edge employment law topics. He is a member of SHRM and has been an annual presenter at both the SHRM Annual Conference and the Employment Law and Compliance Conference for two decades. Mr. Beachboard is frequently quoted in such leading publications as HR Magazine, National Law Journal, Los Angeles Times, NY Times, HR Executive and Workforce, and has been published in dozens of legal and business journals. Throughout his career in Los Angeles, Mr. Beachboard has represented dozens of studios and entertainment properties. He cites his most interesting project as working with the cast and crew of the television show The Office, from its pilot through the final season.
Dennis Alan Davis
Author, and international presenter…Dennis A. Davis, Ph.D. is the National Director of Client training for Ogletree Deakins. Dr. Davis has a Ph.D. in psychology and uses his insight into human motivation to help employers manage workplace behaviors and
minimize risks. He has presented on Workplace Violence Prevention, Harassment Prevention, Diversity and Inclusion, Executive Coaching, as well as Out-Front Leadership.