803: Conflict De-escalation and Resolution for the HR Professional
Conflict is everywhere, and it's unavoidable. For many of us, it can be hard to admit that we're not as good at effectively resolving conflict as we'd like to be. However, we have different tools at our disposal that help us navigate the waters of conflict – we just must figure out how to use them. Learn to identify the conditions that create conflict, the specific causes that trigger it, and the techniques for resolving conflict. Conflict takes many forms, including the agitated employee or manager who must be redirected from the situation, helped to deescalate their anger, and finally gotten into a dialogue about how to solve the problem. In this session, we'll address the full range of conflicts from the critical to the chronic and what to do about each of them to reach understanding – even if agreement isn't possible.Learning Objectives:Demonstrate techniques to redirect and de-escalate conflict wherever it occurs.Show quick techniques that you can use to help improve your employees' and managers' emotional intelligence.Evaluate the causes for conflict and what can be done about them.Create solutions for conflict.
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Robert Bogue
Robert Bogue has led change projects for three decades. As a recovering technologist, he’s changed the way people work as he changed the technology. He’s the author of 28 books and has been a Microsoft MVP for 20 years. His work has transformed corporations, government, and quasi-government organizations. It’s not about the technology, but he leverages his strength in technology and human systems to create change that is sustainable and transformative for organizations of all sizes and shapes.
Terri Bogue
Terri Bogue has a passion for helping people be healthy and happy, both physically and emotionally. As a clinical nurse specialist with over 30 years of experience in nursing, she understands how difficult healthcare and life is for patients and providers. Through this experience, she has developed tools that support healthcare providers in delivering effective and compassionate care to their patients and themselves and reducing healthcare-associated infections. She inspires people to learn what boundaries are and how to maintain them, both professionally and personally, cool down a conflict during heated situations, and prevent and recover from burnout.