Conference Orientation
Seating Instructions: Seating is first-come, first-served. Reserved seating options are available for accessibility and accommodations. For detailed accessibility information, visit INFO > FAQs in the app.
First-time conference attendees and conference veterans are all welcome during this opportunity to hear how to maximize their SHRM24 experience in Chicago. Glean how to utilize the conference mobile app and web format, preview the overall agenda day by day on how to plan your schedule whether it's based on competency, session type or learning level, how to navigate the conference center, and more!
| Direct Link to Session Materials: If the speaker provides session materials, you can access them via the app, web format or at https://presentations.shrm.org/. Live Streaming and Recording: Unless marked 'in person only,' all sessions are live-streamed on the app or web format and available for replay 30 days after the event. Acknowledgment of Technical Issues: While rare, technical issues may occur during sessions. We appreciate your patience as we quickly address them. Accessibility & Accommodations Information: For detailed accessibility & accommodations information, visit INFO > FAQs in the app. |
Jeanne Morris
Felix Massey
With more than two decades of Human Resources corporate leadership, Felix Massey, SHRM-SCP, has provided innovative “people solutions” and HR best practices for small to mid-size organizations in industries to include: consumer services, aviation, retail, entertainment, and distribution for Blockbuster Entertainment, Paramount Parks, G2 Secure Staff, LLC and HomeTeam Pest Defense. Felix studied Business Management at University of Louisiana; received Management Leadership certification from Center for Creative Leadership. Felix joined SHRM as a corporate employee in 2018 as Director, Field Services (SE Region) and in 2019 became Sr. Director of Customer Experience.
At SHRM, Felix oversees and leads a virtual and outsourced customer experience operation which supports and propels SHRM’s customer centricity and growth strategies. Creating and sustaining a world-class omni-channel platform, accomplished via the efforts of a diverse team of virtual agents residing in 16 countries. The Customer Experience team is charged with providing swift resolution to customer/member inquiries, and driving revenue growth through new customer acquisition, retention, and higher engagement.
Felix lives in Arlington, TX with his wife, Cecelia and son, Bryce. You can contact Felix at felix.massey@shrm.org; LinkedIn: linkedin.com/in/felixmassey; Twitter: @SHRMFelix.
Keren Maldonado
Keren Maldonado joined SHRM two years ago after an exciting career focused on international markets including Latin America, Europe, Middle East, and Africa. Keren has lived stateside in Miami, and as a two-time expatriate, she has lived abroad in Antwerp, Belgium, and London. Throughout her career, she has led different regional teams in building compensation and benefits programs on a regional and global scale. She has also adapted frameworks for local regulations and culture and driven change to improve employee work experience. Now, Keren is leading the evolution of the SHRM employee rewards experience by remodeling SHRM’s programs for the diversified talent that strengthens the organization.