The Future is Now: The Next Generation of Navigation and Engagement
The benefits we provide to our teams are part of our culture, a signal for the type of company we strive to sustain. This is precisely why more employers offer innovative programs that support their team’s physical and mental health. From cancer care to weight health, employees want and deserve benefits that not only meet their needs, but also empower them with trusted support and guidance.
This session will showcase the transformative experience that WayFinding and AI can provide in healthcare, followed by a conversation with some of the country’s most forward-acting benefits and well-being leaders who will share how benefits can make a meaningful difference in the lives of your team members and their families and build a stronger culture of support.
Janine Gianfredi, Chief Marketing Officer
Janine is Chief Marketing Officer of Transcarent, where she oversees the company’s corporate brand and communications, Member growth and engagement, and commercial marketing. She joined Transcarent from Redesign Health, where she launched more than 30 new digital health startups. Before moving into healthcare, Janine led global consumer marketing for Instagram, overseeing the company’s brand strategy, user engagement, and teen anti-bullying efforts for the Americas, Europe, and Asia. In 2015, she joined the United States Digital Service under President Obama, where she developed the new agency’s brand, led strategic communications, and built a lasting culture. Janine started her career in technology at Google in 2005, accelerating the media industry’s shift to digital, and later focused on Alphabet’s innovation bets, including Verily Life Sciences, Google Glass, and the self-driving car project. Janine lives in San Francisco with her husband and dogs, and sits on the board of Douglass College at Rutgers University.
Lisa Hammond, Chief Human Resources Officer
Lisa Hammond serves as the Chief Human Resources Officer for Veradigm. Along with her team, she is accountable for setting the vision and strategy for supporting all Allscripts associates. Lisa has more than 25 years’ experience in Human Resources across various industries, including healthcare, hospitality and retail. Prior to joining Allscripts in 2020 to lead the Optimization, Talent Development and Talent Acquisition teams, Lisa worked with companies such as Pizza Hut Corporation, On the Border, ACG Texas LP, and Samsung Electronics America, and has additional experience in operations, marketing, and sales.
A graduate of Indiana University, Lisa earned her Business Coaching certification at NC State University, and holds certifications in DISC, EQ, and Driving Forces.
Ben Nguyen, M.D., Lead Product Manager
Dr. Benjamin (Ben) Nguyen, M.D. is a healthcare and AI product leader. At Transcarent, Dr. Nguyen founded and currently leads the Transcarent AI team which is tasked with expanding Transcarent’s suite of AI products while maintaining the highest standards for patient safety. Throughout his career, Dr. Nguyen has led multiple teams building AI products ranging from hospital AI deployment platforms, radiology AI safety applications, chatbots for patients, and AI tools for clinicians. Dr. Nguyen is known as an expert on AI in healthcare, and was recently called to testify before Congress on the subject, educating lawmakers and the public about the potential and safety risks of AI. He is also a guest lecturer at the University of Southern California, where he teaches about AI fundamentals and safety in healthcare. Dr. Nguyen received his Doctor of Medicine degree at the Keck School of Medicine of USC, as well as graduate specialization certificates from the Marshall School of Business and the Viterbi School of Engineering. He is a bay area native and lives in San Francisco, California.
Rebekah Swain, Group VP, Managed Health Strategy, Enterprise
Rebekah Gales Swain is group vice president and leader of Managed Health Strategy, Planning and Membership Performance for Advocate Health, the third-largest nonprofit integrated health system in the United States – created from the combination of Advocate Aurora Health and Atrium Health.
Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care, with Wake Forest University School of Medicine serving as the academic core of the enterprise. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients across 67 hospitals and over 1,000 care locations.
Ms. Swain joined Advocate Health’s Managed Health team in April 2023. As part of this work, she leads the team’s strategy development, which includes setting strategic direction for managed health contracting in each Advocate region and segment. She leads development of the organization’s employer and payor product portfolios, develops collaborative strategic relationships with payors, and coordinates our approach to partnered insurance products and plans.
Prior to joining Atrium Health, Ms. Swain served for five years as the Chief Operating Officer of Experience Health, an innovative Medicare Advantage plan in the Raleigh-Durham Market. Experience Health was a joint venture between Duke University Health System and Blue Cross NC, strategically leveraging the capabilities of provider and payor to deliver a unique member-patient experience - achieving a 4.5 CMS STAR rating in its second (2023) and third (2024) rating years.
In addition, Ms. Swain held various positions over a decade at Blue Cross NC, where she led development and implementation of payer-provider strategies, including a suite of new network-based products for ACA and commercial group segments. Prior to that, Ms. Swain served as Director, Strategic Planning and Business Development at Rex Healthcare (now part of UNC Health Care) in Raleigh, NC, where she led new business development, certificate of need and enterprise strategic planning.
Ms. Swain is a graduate of the University of North Carolina at Chapel Hill, with an undergraduate honors degree in public health and a master’s degree in health administration, both from the Gillings School of Public Health. She lives with her husband and two sons in the Raliegh-Durham, NC area.
