Moving Challenging Conversations Forward: Getting Comfortable with Friction

Seating Instructions: Seating is first-come, first-served. Reserved seating options are available for accessibility and accommodations. For detailed accessibility information, visit INFO > FAQs in the app.

Wasted time is wasted money, and the core cause of wasted time is poor communication. Conflict is inevitable at every level of interaction, from entry-level employees to C-Suite. Challenge the notion of conflict resolution and reframe effective collaboration as 'getting comfortable with friction.' By standing confidently on your own values and fully understanding the intentions of your colleagues, you will learn to approach discord courageously and increase the likelihood of a positive outcome.

Learning Objectives:

• Apply techniques to navigate friction before it becomes conflict.
• Demonstrate intentional responses to different perspectives.
• Utilize tools for becoming bravely curious when you don't really want to talk about it anymore.

Direct Link to Session Materials: If the speaker provides session materials, you can access them via the app, web format or at https://presentations.shrm.org/.

Live Streaming and Recording: Unless marked 'in person only,' all sessions are live-streamed on the app or web format and available for replay 30 days after the event.

Acknowledgment of Technical Issues: While rare, technical issues may occur during sessions. We appreciate your patience as we quickly address them.

Accessibility & Accommodations Information: For detailed accessibility & accommodations information, visit INFO > FAQs in the app.