Wellness Session, From “I” to “We”: Transforming Illness to Wellness
Seating Instructions: Seating is first-come, first-served. Reserved seating options are available for accessibility and accommodations. For detailed accessibility information, visit INFO > FAQs in the app.
Workplace Application: First Stop Health's mission is to provide delightful healthcare experiences to our members. First Stop Health (FSH) provides care that people love® with various digital healthcare services and we believe that accessing healthcare should be safe, simple and low-to-no cost without compromising quality. Every patient has their own unique healthcare journey and with our Virtual Primary Care, Urgent Care and Mental Health, members have access to an exceptional care team for support and guidance every step of the way. Patients can access FSH virtual care 24/7 via app, website or phone. As a standalone solution that complements the benefits ecosystem, virtual visits do not incur claims which in turn reduces healthcare spending for employers and employees.
Description: Healthcare has an engagement problem. Teira Gunlock, CEO of First Stop Health (FSH), will be joined by SHRM's Keren Maldonado, SHRM-SCP, Director of Total Rewards, to discuss the value of implementing a primary care strategy that engages employees in their health and wellness. During this session, Gunlock will share:
- Why SHRM implemented FSH virtual care and its results alongside Maldonado
- The state of primary care in the United States and how to change patient behavior
- How a highly utilized virtual care strategy helps lower healthcare costs for employers
Learning Objectives:
- Healthcare has an engagement problem
- Implementing a highly utilized primary care strategy actually brings value to organizations
- This strategy not only creates a healthier workforce but can also help employers save money down the line
- It is possible to change patient behavior using innovative methods and models
- More healthcare use does not have to mean increased healthcare costs for employers and employees
Direct Link to Session Materials: If the speaker provides session materials, you can access them via the app, web format or at https://presentations.shrm.org/. Accessibility & Accommodations Information: For detailed accessibility & accommodations information, visit INFO > FAQs in the app.
Teira Gunlock
Teira (TEER-UH) joined First Stop Health in 2015 with an aim to make healthcare the way it should be: accessible, affordable and delightful.
As an experienced healthcare professional, she spent her early career in healthcare market research and consulted with leading health systems across the country to help them better use patient and physician experience data to improve care. She is well-versed in the fact that “good” is never good enough and commits herself daily to improving First Stop Health’s service, so the company may, in turn, improve the state of healthcare.
She has worn several hats at First Stop Health and has touched nearly every part of the business first-hand: from product development to client care and sales to physician network management. Now, as Chief Executive Officer, she guides the organization’s efforts on growth and patient impact.
First Stop Health’s values are Caring, Unrelenting, Trusted and Transparent, and Teira takes every opportunity to weave those values into her lead-by-example leadership style. Her colleagues describe her as a learner and a teacher. She dedicates herself to building trust with those inside and outside of the organization, and focuses on coaching individuals and teams to the next level.
Teira grew up on a cattle farm in Southwest Missouri, where her interest in increasing access to care was born. She graduated from the University of Missouri with a bachelor's degree in philosophy and a master's degree in health administration.
In her spare time, Teira practices yoga, makes groan-worthy puns, and loves spending time in nature and with family.
Keren Maldonado
Keren Maldonado joined SHRM two years ago after an exciting career focused on international markets including Latin America, Europe, Middle East, and Africa. Keren has lived stateside in Miami, and as a two-time expatriate, she has lived abroad in Antwerp, Belgium, and London. Throughout her career, she has led different regional teams in building compensation and benefits programs on a regional and global scale. She has also adapted frameworks for local regulations and culture and driven change to improve employee work experience. Now, Keren is leading the evolution of the SHRM employee rewards experience by remodeling SHRM’s programs for the diversified talent that strengthens the organization.
