Wait, What Did You Say? Improving Workplace Communication by Seeing Beneath the Surface
Have you ever secretly (or not so secretly) wondered how it was possible for someone to have the opinions he or she has? Have you ever been told, to your great surprise, that you offended someone or mishandled an interaction? Human interactions can be complex because so much of what we communicate and hear is beneath the surface. This program focuses on raising your awareness of and appreciation for the hidden factors driving interactions. You will better be able to address the messages you are unhappily receiving and more attuned to the messages you may be inadvertently sending.
Learning Objectives:
- Recognize how worldview impacts subtle messages.
- Identify how worldview creates sensitivities and biases in all of us.
- Learn about the power of associations.
- Increase your self-awareness and your ability to dialogue about the messages you receive and send.
Terrie Glass
Terrie Glass is the President of Leadership Solutions, a training and consulting company based in Richmond, Virginia. She has 30 years of experience as a leader, working to develop organizations and teams. Terrie’s presentations are both practical and inspiring, aimed at helping everyone in the organization become more effective. Terrie’s book, Blood, Sweat & Bricks: Laying Your Foundation for Effective Leadership, is a must-read guide for supervisors and those who are mentoring them.
Prior to starting Leadership Solutions, Terrie enjoyed a 20-year career in local government human services. She holds a master’s degree in social work and was an adjunct professor at Virginia Commonwealth University for 20 years. She is a Certified Professional Speaker with the National Speaker’s Association. Terrie's clients include a wide range of corporations, public sector agencies and associations.