Café Civility Session: Turning Conflict into Opportunity
Seating Instructions: Seating is first-come, first-served. Reserved seating options are available for accessibility and accommodations. For detailed accessibility information, visit INFO > FAQs in the app.
How are you currently navigating conflicts at work? Join SHRM civility content partner, Inclusivv to hear how conflict can create innovation, identify common triggers of escalated conflict, and gain effective conflict resolution techniques. The session is located in Café Civility in the INCLUSION Marketplace.
Outcome objectives:
- Learn how to turn workplace conflicts into chances for growth.
- Understand the role of trust and emotional intelligence in resolving disagreements.
- Recognize what high vs. low psychological safety looks like in teams.
- Get tips on managing conflict, de-escalating situations, and disagreeing respectfully.
Direct Link to Session Materials: If the speaker provides session materials, you can access them via the app, web format or at https://presentations.shrm.org/.
Accessibility & Accommodations Information: For detailed accessibility & accommodations information, visit INFO > FAQs in the app.
Jenn Graham
Jenn Graham is the Founder and CEO of Inclusivv, bringing diverse voices together for impactful conversations. As a designer, community organizer, and entrepreneur, she has built Inclusivv into the "go-to" resource with a library of over 50 topics and a global action platform. Jenn’s leadership earned Inclusivv a finalist spot in the 2022 SHRMLabs Better Workplaces Challenge Cup. Her TED talk on finding common ground highlights how conversation can bridge differences. Recognized as a “2020 World-Changing Woman in Conscious Business” and the Atlanta Business Chronicle's “Small Business Person of the Year – Rising Star” in 2019, Jenn drives social change through meaningful dialogue.