The 'F-Word' ... Feedback
Seating Instructions: Seating is first-come, first-served. Reserved seating options are available for accessibility and accommodations. For detailed accessibility information, visit INFO > FAQs in the app.
Most people don't enjoy giving feedback. Add an identity difference like race or gender and the discomfort grows exponentially, but that discomfort causes profound issues of inequity in workplace relationships and talent development. This interactive session teaches the importance of building relationships while navigating historical distrust, along with tactics on how to address inner biases to provide culturally sensitive feedback. The goal is to create inclusive workplaces by improving how we build relationships and develop talent by providing clear and actionable feedback to all people, regardless of differences.
Learning Objectives:
- How to build relationships.
- Strategies for providing culturally sensitive Feedback.
- Small group activity demonstrating how to give Feedback on unreliability.
Direct Link to Session Materials: If the speaker provides session materials, you can access them via the app, web format or at https://presentations.shrm.org/.
Live Streaming and Recording: Unless marked 'in person only,' all sessions are live-streamed on the app or web format and available for replay 30 days after the event.
Acknowledgment of Technical Issues: While rare, technical issues may occur during sessions. We appreciate your patience as we quickly address them.
Accessibility & Accommodations Information: For detailed accessibility & accommodations information, visit INFO > FAQs in the app.
Ama Agyapong
Ama Agyapong, also known as 'That Inclusion Lady,' is the CEO of Inclusion Enterprises. She is a Speaker, Master Facilitator, certified EEOC investigator, and talented senior-level consultant with 15 years of progressive leadership experience in human resources, strategic planning, program development, employee engagement, and culture change management experience. With an MBA in Global Management, she has implemented functional diversity and inclusion strategies in partnership with key stakeholders focused on improving the employee experience, leadership development, and profit margins. Ama works with global and domestic Fortune 500 companies, mid-size companies, non-profits, and universities.
Ama is a DEI subject matter expert passionate about cultural competence, feedback, implicit bias, and workplace equity. She always says, “Either you change the workplace culture, or you become the culture you want to change; it's your choice.”