The Difference between Knowing and Doing—Why It Matters for SHRM Certification

SHRM 2015 Annual Conference
Workplace Application: This session will help you understand the difference between knowing and doing and describe competency-based testing

Have you ever encountered someone who knows every fact needed to perform a task? Have you ever asked that same person if they could, in fact, handle a situation calling upon them to perform that same task? Take for a moment a professional who can tell you every law calling for transparency in a case of corrupt practices involving executives. Sure they can tell you everything you need to know about the Sarbanes-Oxley Act or the Foreign Corrupt Practices Act but can they tell you what you should do when facing that situation? Competency-based testing like the SHRM-CP and SHRM-SCP gives it a different spin by asking you to address the situation and demonstrate mastery by identifying the best possible solution. This session will help you:

·         Describe the basics of competency-based testing

·         Identify how competencies relate to job performance in HR

·         Define which competencies are critical for your own success

Date(s) & Time(s): 
Tuesday, June 30, 2015 - 7:00am to 8:15am

Alexander Alonso, Ph.D., SHRM-SCP

Alonso, Ph.D., SHRM-SCP

Alexander Alonso, PhD, SHRM-SCP is the Society for Human Resource Management's (SHRM's) Chief Data & Insights Officer leading operations for SHRM's Certified Professional and Senior Certified Professional certifications, research functions, and the SHRM Knowledge Advisor service. He is responsible for all research activities, including the development of the SHRM Competency Model and SHRM credentials.

During his career, he has worked with numerous subject matter experts worldwide with the aim of identifying performance standards, developing competency models, designing organizational assessments, and conducting job analyses. He was also responsible for working on contract task orders involving the development of measurement tools for content areas such as job knowledge (like teacher knowledge of instructional processes) and organizational climates (like organizational climate forecasting in military health care).

Dr. Alonso received his doctorate in Industrial-Organizational Psychology from Florida International University in 2003. His works have been recognized for their contribution to real-world issues. They include being recognized by the Society for Industrial Organizational Psychology (Division 14 of the APA; SIOP) with the 2007 M. Scott Myers Award for Applied Research in the Workplace for the development of the federal standard for medical team training, TeamSTEPPS; being awarded a 2009 Presidential Citation for Innovative Practice by the American Psychological Association for supporting the development of competency model for team triage in emergency medicine; and receiving the 2013 SIOP Distinguished Early Career Contributions for Practice Award.

Throughout his career, he has published works in peer-reviewed journals such as Industrial and Organizational Psychology: Perspectives on Science and Practice, Journal of Applied Psychology, International Journal of Selection and Assessment, People and Strategy, Personality and Individual Differences, Quality and Safety in Health Care, and Human Resources Management Review. He has also authored several chapters on community-based change initiatives in workforce readiness, as well as co-authoring Defining HR Success: A Guide to the SHRM Competency Model in Practice.

Dr. Alonso also served as a columnist analyzing major trends in the workforce for The Industrial Psychologist and HR Magazine. In addition, he has served on several professional society boards including the SIOP and the Personnel Testing Council of Metropolitan Washington.

James Kurtessis

Amount of Credit: 
Credit Type: 
Session Type: 
Concurrent Session
HR Expertise
Critical Evaluation
Intended Audience: 
All Levels
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