Intelligent Unemployment Claims Response: A Southwest Airlines Case Study

SHRM 2015 Annual Conference
Learn how Southwest Airlines has implemented the next generation of intelligent unemployment claims response.

You will learn how Southwest leverages data and intuitive technology to analyze prior state determinations, identify sources of non-compliance, and develop the most effective strategy for claims management. Discover how Southwest has identified multiple unemployment cost saving opportunities though predictive claims response and enhanced tax strategies, positively impacting their bottom line. You will come away with actionable strategies for reducing unemployment costs through the next generation of intelligent claims response. This session will help you: · Identify and eliminate sources of non-compliant claims response (in accordance with recent UI Integrity legislation.) · Understand how to leverage industry data and advanced technology to accurately predict the success rate of "protested" claims. · Recognize various strategies for reducing improper and fraudulent charges to an organization's state unemployment account. · Utilize industry benchmarking of peer organizations to identify performance improvement opportunities.

Date(s) & Time(s): 
Tuesday, June 30, 2015 - 7:00am to 8:15am

Bob Austin


Robert Austin has been in the unemployment industry since 1987 and joined Equifax Workforce Solutions via the TALX Corporation acquisition in 2007. His experience in the industry has been mainly in operations with a concentration on the day-to-day delivery of claim and appellate services to all of Equifax Unemployment Cost clients. Austin has also been a member of the management team for the past 23 years. Currently his main focus is on the end-to-end service delivery of the unemployment service and a direct role in the development of strategic plans to minimize Equifax clients’ unemployment tax costs.

Kevin Minchey


As a Labor & Employment Attorney at Southwest Airlines Co., Kevin Minchey represents Southwest in labor arbitrations and before governmental agencies. He also provides counsel regarding employment law compliance, labor issues, and internal investigations. In addition, Minchey oversees Southwest’s unemployment program and immigration law matters. Minchey received his J.D. from Thomas Jefferson Law School and his B.A. in Spanish from Utah State University. Minchey began his legal career as a law clerk for The Honorable David M. Lawson, a United States District Court Judge in Detroit. Prior to joining Southwest, Minchey was an attorney with Meagher & Geer, PLLP.

Amount of Credit: 
Credit Type: 
HR Credit
Session Type: 
Concurrent Session
HR Expertise
Intended Audience: 
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