Crisis Containment: What to Say and How to Say It
SHRM 2016 Annual Conference & Exposition
You will learn crisis management strategies to create a culture of candid dialogue and accountability and in turn achieve bottom-line results.
PowerPoints/Handouts Available
One of the greatest barriers to successful crisis management is the inability to effectively communicate in high-stakes situations. This session will show you how to:
- Identify the crucial moments that have the potential to change the trajectory of a crisis of a crisis-moments when what we say and how we say it can mean the difference between success and failure.
- Create alignment and agreement in high-stakes, stressful situations.
- Apply strategies to hold effective crucial conversations when the stakes are high, emotions run strong, and opinions differ.
Date(s) & Time(s):
Tuesday, June 21, 2016 - 2:15pm to 3:30pm
Presenter:
Joseph Grenny
Joseph
Grenny
Joseph Grenny is a New York Times bestselling author of eight books, including the communication classic, Crucial Conversations. His whose work has been used by nearly half of the Forbes Global 2000 and has helped millions of people achieve better relationships and results. He cofounded Crucial Learning, one of the world’s most respected learning and organization development firms, offering courses in communication, performance, and leadership.
Location:
Convention Center 147
Amount of Credit:
1.25
Credit Type:
•SHRM PDCs
•HR Credit
Session Type:
Mega Session
Competency:
Relationship Management
Communication
Intended Audience:
Senior-Level
Track:
Hide from On Demand:
Availability: